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Go to SolutionEMC Emailxtender 4.81 ( services unable to start )
Hi There,
I am using old physical server with EMC Emailxtender 4.81. When I open up the console to connect to server (local), the error stated that there is a error connecting to admin service in local server.
Then I looked at the services in services.msc in window 2003 server, I also noted that I have tried to restart the services called " LEGATO EmailXtender Administration" . However it come up with error
" The LEGATO EmailXtender Administration service on Local computer started and then stopped. Some services stop automatically if they have no work to do, for example, the performance logs and alerts service."
Then I looked at performance logs and alerts service, I restart it but it give same error above. So I went to " Computer management to start " Counter logs". It start Performance logs and alerts service successfully.
Then I went to start the legato emailxtender administration again, it give same error.
Any advise and solutions will be very greatly appreciated.
regards
cheetian
Dear Rajan,
Yes you are right, the problem lie with sql server connection. this local server with EMC Emailxtender is being remoted connecting to other server which contain sql server 2005.
The problem is that sql server died on me with no backup.
Please advise how I am able to reinstall sql server 2005 in order to work with EMC Emailxtender with old data intact, which contain a lot of messages, without reinstall whole thing.
EMC server is no longer in use for future archival, but instead, we want to keep it for retrieval of messages only.
EmpireGeoff
9 Posts
583
0
Posted August 20th, 2013 07:00
I know the issue is considered answered, but I just feel I need to share this info.
Are your services set to DISABLED and currently stopped? When we have to reboot our EX server we run EXStop.cmd, reboot the server and then run EXStart.cmd. The commandlets stop and disable then conversely enable and start all of the appropriate services. We got these from EMC. I am not sure if they are installed with the software or were given to us by support. The contents of the commandlets are as follows:
EXStop.cmd:
@echo off
echo
echo ===================
echo EmailXtender
echo ===================
echo
echo - Stopping services
sc stop ExAddrRule
sc stop exAdmin
sc stop exArchive
sc stop ExAuditMgr
sc stop exEmail
sc stop ExExchangeMgr
sc stop exHealthCheck
sc stop exIndex
sc stop exQuery
sc stop exXtractService
echo - Disabling startup
sc config ExAddrRule start= disabled
sc config exAdmin start= disabled
sc config exArchive start= disabled
sc config ExAuditMgr start= disabled
sc config exEmail start= disabled
sc config ExExchangeMgr start= disabled
sc config exHealthCheck start= disabled
sc config exIndex start= disabled
sc config exQuery start= disabled
sc config exXtractService start= disabled
echo - Service should be stopped
pause
EXStart.cmd:
@echo off
echo
echo ===================
echo EmailXtender
echo ===================
echo
echo - Enabling startup
sc config ExAddrRule start= auto
sc config exAdmin start= auto
sc config exArchive start= auto
sc config ExAuditMgr start= auto
sc config exEmail start= auto
sc config ExExchangeMgr start= auto
sc config exHealthCheck start= auto
sc config exIndex start= auto
sc config exQuery start= auto
sc config exXtractService start= auto
echo - Starting Services
sc start ExAddrRule
sc start exAdmin
sc start exArchive
sc start ExAuditMgr
sc start exEmail
sc start ExExchangeMgr
sc start exHealthCheck
sc start exIndex
sc start exQuery
sc start exXtractService
pause
Hope this was helpful.
RKatwal
2 Intern
•
600 Posts
583
0
Posted May 12th, 2013 21:00
Your best option will be to engage EMC support by opening service request. Support will evaluate state of your server and provide best option depending upon what they find.
Regards,
Rajan Katwal
Sent from my iPhone
Please ignore typing mistakes.