UNSOLVED
Trouble opening Shortcutted emails.
Hi,
I have installed Email Xtender Archive Edition 4.81.655 on the server and the user client version is Email Xtender Client Edition 4.81.655.
When a few users are trying to open Shortcutted emails, all they get is the email window with the "To", "From" and "Subject" information. The body of the email is completely blank. After opening the email, if we close it and wait for 10 - 15 seconds, the body of the email gets populated. Then, the email can be double clicked and opened without any problems.
However, before the body of the email gets populated, if we try to open the email again, we get the error - "Cannot open restored message. Error code was: -2147221241."
We had Email Xtender Client Edition 4.81.409 earlier. This I upgraded to 4.81.655 recently. For few users there was a great performance enhancement due to this. However, few users face the problem mentioned above.
Please can you provide help or suggestions.
Thank you.
I have installed Email Xtender Archive Edition 4.81.655 on the server and the user client version is Email Xtender Client Edition 4.81.655.
When a few users are trying to open Shortcutted emails, all they get is the email window with the "To", "From" and "Subject" information. The body of the email is completely blank. After opening the email, if we close it and wait for 10 - 15 seconds, the body of the email gets populated. Then, the email can be double clicked and opened without any problems.
However, before the body of the email gets populated, if we try to open the email again, we get the error - "Cannot open restored message. Error code was: -2147221241."
We had Email Xtender Client Edition 4.81.409 earlier. This I upgraded to 4.81.655 recently. For few users there was a great performance enhancement due to this. However, few users face the problem mentioned above.
Please can you provide help or suggestions.
Thank you.
