UNSOLVED
Dimension 2400 CD drive problem
My d drive no longer recognizes the presence of a CD. The device manager shows no error and the properties tab says that the device is working properly. I ran Dell diagnostics using several different CD's and received the same error messages when it failed the READ test (00F00:021D) and SEEK (0F00:041D). Both the diagnostics and device manager list the device as SMUGDDRMS-IE but I can't find any reference to such a name anywhere. Trying to read a CD frequently results in the computer locking up requiring a manual power down (unable to end program via program manager) to regain control and remove the disk. I think this is a CD/DVD rom drive. I have a Dimension 2400 running XP Home. Any details on the drive and/or suggestions on how to get it working? (about 1 month out of warranty :( )
- It appears to me that something has happened to your drive. By chance,
did you recently try updating the Firmware? The name in the Device Manager
is bogus and the fact that the drive repeatedly fails the diagnostics does
not speak well of the drives health.
You can try uninstalling the drive in the Device Manager then reboot to see
if that helps.
You can also try clearing the NVRAM by ..........
- Restart your computer.
- At the first text on the screen or at the Dell logo, press the key every
three seconds until the message Entering Setup appears.
- The System Setup screen appears.
- Press the key, the key, and the key to
light up all three lights on the keyboard.
- Press the and keys at the same time.
- The system will emit a beep tone to indicate that NVRAM has been cleared.
- Press the key, and then press the key to save the changes and
reboot the system.
- If you had a bad "flash", the drive may be lost. A system restore will not help
as the problem is in the drive and not Windows. You can try to "flash" it again.
If you have two drives, you will want to disable the other one in the Device Manager
first. Or you may even want to disconnect it before the "flash". - My guess is the drive was possibly damaged during the "flash" of the other one.
That is why it is often recommended to disable or disconnect the non-flashing
drive to protect it. If possible, try the drive in another computer. If it is
bad, replacement is relatively inexpensive ($20-$25 or so). - Thanks. Actually, the drive was having problems before I flashed the other drive. I only went looking for driver/firmware updates when we started having the problems. Uninstalled the drive, rebooted, and found S M U G D D R M S- 1E as new hardware (with the spaces between the letters).Cleared the NVRAM. Put in a data CD, didn't hear any spinning, door wouldn't open without manual power down. Looks like I buy a new drive.Thanks again for all your help.
josh24v15
6 Posts
242
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Posted January 12th, 2006 18:00