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Mordhena

updated

10 years ago

M

Mordhena

4 Posts

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1442

April 27th, 2016 04:00

Disc is jammed inside computer

I have a Dell Inspiron 17 5759 running windows 10. It is fairly new and still under warranty until November. Tonight was the first time that I attempted to use the CD/DVD Rom and now I have a disc jammed inside the laptop.

I installed the disc into the drive per usual, I thought that it was mounted correctly it was sitting flush in the drive, but the computer didn't seem to be able to read the disc. I tried ejecting it, but the DVD drive ejected, leaving the disc still inside the computer!?

I can see the disc, if I look from underneath the laptop, but can't seem to remove it. 

What should I do? Is there any way I can resolve this issue without needing to take the computer in for service?

Thanks.

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