mike2084

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mike2084

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June 28th, 2022 12:00

Fail Support Assists PCI Bus - Functional Tests - D0701

Hi Everyone, 

My Alienware R12 desktop gave a few beeps this morning so ran a Support Assist hardware scan. The following failure was detected: 

Screenshot 2022-06-28 202746.jpg

Is this a major issue? Everything seems to be working ok otherwise. The machine is only 6 months old and is running latest BIOS supplied by support assist.

Thanks for you help

  • Jesse L (retired)

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    Posted August 1st, 2022 05:00

    Issue Resolved by uninstalling and reinstalling drivers,

     

    Jesse L (retired)

  • DELL-Chris M

    Community Manager

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    Posted July 12th, 2022 08:00

    That D0701 error is simply a SupportAssist analytical notation. This is not a hardware fault. In future, Dell will remove these SupportAssist analytical notations from the diagnostic results.

    If you think that you may have an actual hardware fault, run the Dell ePSA diagnostics. Then click the "Get help now" on the right to provide the results to our agents.


    DELL-Chris M (old account)

    #IWork4Dell

  • Brad L (retired)

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    Posted July 6th, 2022 07:00

    Please run the ePSA diagnostics on the system, this video is for a notebook, but the steps are the same:

     

    As per the video, this test can be run by pressing the F12 key (at the initial boot screen logo) and selecting diagnostics. If asked, please skip the extended memory test. If the system has no errors after the tests are run, then this is an error that can be ignored. 

    This is identical to what Bentl78 already stated, but just wanted to post that Dell was aware of this. 


    Brad L (retired)

  • Brad L (retired)

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    Posted July 6th, 2022 09:00

    Does the system fail ePSA diagnostics? And if not, are you getting this error from SupportAssist? 


    Brad L (retired)

  • Brad L (retired)

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    Posted July 8th, 2022 07:00

    I know this isn't a true fix, but this thread's solution discusses how to disable automated scans which should help prevent the message for now. It details how to give you a bit more control over when/how things are run with SupportAssist.   


    Brad L (retired)

  • Brad L (retired)

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    Posted July 22nd, 2022 14:00

    For customers with the Aurora R12, the latest BIOS update located here seems to resolve the SupportAssist error. Please note you might need to update/reinstall SupportAssist, but Dell-Cares received confirmation this seemed to fix this. If it does not fix it or you have a different system, please let us know. 

     

    The post from Chris is still is correct though, that ePSA should be run to confirm that this is not an actual error hardware error. 


    Brad L (retired)

  • Brad L (retired)

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    Posted July 22nd, 2022 21:00

    Can you private message me your Service Tag? I will be out until Monday but would like to look into this.


    Brad L (retired)

  • 8968

    3

    Posted June 28th, 2022 15:00

    I've just done all the updates on my new Precision 7760 this morning and also have the same error when running the scan. I've only just installed SupportAssist, so don't know if the same issue was there before the updates.

  • mike2084

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    Posted June 28th, 2022 17:00

    Thanks for letting me know, I was wondering if it was some kind of false positive as the Device Manager says everything is working normally. 

  • sherifwael

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    Posted June 30th, 2022 10:00

    The same thing happened to me today, after installing the latest BIOS update, my device is dell g15 5511 and its 3 months old. This is not the first time things start breaking after a BIOS update, the last time the laptop was literally radiating heat in sleep mode.