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egiroux

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13 years ago

E

egiroux

33 Posts

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42913

February 22nd, 2014 06:00

root\dcim\sysman missing

I have discovered that about 10% of my managed systems with OMCI installed are not reporting inventory data to SCCM.  In call cases I've checked, the root\dcim\sysman repository is not present on the machine. Is there a command I can run from one of the OMCI installed files to have it try to re-generate the repository?

I'm installing OMCI through a normal package install during SCCM OSD task sequence.  OMCI itself installs successfully, appears healthy, all except the repository.  No indication of anything gone wrong from the MSI log generated during the install.  SCCM HW inventory can't see the repository and I can't access it manually through command line or wbemtest.  If I uninstall and re-install OMCI manually that will recreate the repository on the few machines I've tested it on.

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    karthikchandran89

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    Posted February 24th, 2014 20:00

    Can you share us the OMCI version, OS information and Machine model no. we will work on this and update to you.

    also if possible share us the common information about those 10% machines .

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    karthikchandran89

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    Posted February 25th, 2014 03:00

    Thanks for the information,

    can you please check that whether the services "DSM SA Data Manager" and "DSM SA Event Manager" are running under services.msc on those non inventoried/sysman missing systems. ?

    if the services is stopped, try starting the service and check for repository.

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    egiroux

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    Posted February 25th, 2014 03:00

    OS I'm deploying with ConfigMgr 2012 SP1 - Windows 7 SP1 x86 and x64

    OMCI version being installed during deployment - 8.2.1.70

    Models being deployed - Latitude E7440/E7240

    The problem is not limited to these models or to this version of OMCI however.  Of the ~900 machines I have with this issue they all have some variant of OMCI 8.x.
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    egiroux

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    Posted February 27th, 2014 07:00

    Just rebuilt a fresh workstation and it exhibits the problem of the missing namespace.  I confirmed the two services you mentioned are present, set to Automatic, and are started.

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    egiroux

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    Posted March 14th, 2014 12:00

    I've been able to avoid this problem to some extent through modification of the build process.  Previously my SCCM task sequence was performing a reboot right after the Dell OMCI install.  I altered this so that it processes more application installs after OMCI before the next reboot.  This seems to have improved success with getting the namespace to create, but I'm still seeing 3 - 5 machines built per day exhibit the issue.  What I really need is a command I can run to force creation of dcim/sysman in WMI on machines that don't have it.

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