UNSOLVED
SUU - error when collecting inventory
Hi,
Just trying to update our firmware using the Dell Repository Manager and then export as a SUU.
This has always worked fine in the past 2 years however now it seems that it fails when launching on the target server with the message:
Error during inventory collection. Please refer Support log for more details.
Content is not allowed in prolog.
One thing is that it doesn't tell you where the support log is so having troubles trying to work around this one.
However I have found the following in a log in C:\Dell\suu\
Invalid inventory XML root element.
Hoping to get this sorted as it is a major help with doing the firmware on our systems.
Thanks,
Ryan
2398
0
Posted April 24th, 2020 01:00
Hi Chris,
Thanks for the quick response.
After clicking the link and entering the service tag I can't seem to find where the download is for the online SUU.Are you able to provide some more clarification on this.
Thanks,
Ryan.
2380
0
Posted April 24th, 2020 06:00
Same thing happened to me yesterday. The suulauncher runs, starts to collect the inventory of the current server, gets about 60% done and then the error messages pops up:
2365
0
Posted April 24th, 2020 10:00
This workaround fixed it for me. I am hoping there is a permanent fix for the Repository Manager and SUU creation soon.
Thanks!
2303
0
Posted April 30th, 2020 03:00
Hi Kusey,
Are you able to help me out on where you found the SUU download. I can't seem to find it anywhere.Thanks
2299
0
Posted April 30th, 2020 04:00
You would find it on the support . dell page, under System Mgmt section of the downloads for your specific server model.
DELL-Chris H
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!2291
0
Posted April 30th, 2020 07:00
@Ryan - I always type in the service/asset tag number of the server. Or can you can just type in the model.
2290
0
Posted April 30th, 2020 07:00
@ Chris - Found another issue where the Repository is creating/downloading the 5.0 version of the OS Collector for Windows 2012 R2 servers. This version of the OS Collector is only compatible with Windows Server 2016 and 2019. I believe the last version that works with Windows 2012 R2 is 4.0.
Can you look in to this one as well?
Thank you!
2239
0
Posted May 4th, 2020 01:00
Hi Ryan,
Thanks for your detailed input on this failure.
Fixes are available with the latest catalog (released on 24th April 2020) on Dell official web portal.
Thanks
Praveen
1061
0
Posted May 7th, 2020 05:00
Praveen,
Did the fixes include and updated version of the OS Collector 5.0 for Windows 2012 R2? If so then I will try and run it on one of our servers.
Thank you and let us know,
Keith
DELL-Chris H
7 Practitioner
•
9682 Posts
•
48046 Points
2425
0
Posted April 23rd, 2020 13:00
RyanLaker,
Thank you for letting us know, we are in the process of rectifying the issue. In the mean time if you follow these steps it should work for you.
Use Resolution Manager to extract the suu to directory
Download the online SUU at https://dell.to/3cH1PeV
Copy the /bin folder from the online downloaded SUU to the extracted SUUs folder.
Essentially the first folder in both SUUs is the bin folder and we need the online one to be put in the offline one you extracted.
Let me know how it goes.
DELL-Chris H
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!