thanks so much - this worked.  my battery was ok - I wonder what caused this.  Thanks for your help, I am all set now.

I have been a Dell customer for a very long time and have never had any success with their tech support.  Either I cannot understand their English with Indian accent or, they cannot understand me when I attempt to explain the problem.

However, I have had some success contacting them and getting a response from them using Facebook instant messaging.  Go to their Facebook page and "like" them first.  They probably won't respond for a couple of days and, subsequent replies from them might take that long as well.  But, they do respond and have helped me in the past.

please help me i just bought a dell tablet pro 8 i was listening to music while playing a game 1st the music shut down then my game froze i shut down the game it went straight to start screen would not let me open anything , or sign out so i could restart it then the screen went black.  i tried turning it back on  all it will do is barely lit up it shows nothing  i tried what u said to try pushing the power button and the sound down at the same time nothing just barely lits the screen

I'm having the same trouble.  I hardly use it and now I'm having trouble