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Expertexchange0

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Expertexchange0

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July 23rd, 2025 07:26

Disk Verification

In our order to Dell EMC, we requested 1.8TB 10K drives with part number 400-BFXO. However, the drives delivered and installed on the DAEs are from Seagate, with part number 1XJ233-031.

I would like to know precisely whether these drives are certified by Dell EMC, considering that there is no Dell EMC part number, label, or hologram on them.

Additionally, are there any performance or compatibility differences between these drives and the original Dell EMC-branded drives when used in Unity storage systems?

  • DELL-Sam L

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    Posted July 23rd, 2025 15:03

    Hello Expertexchange0,

    Which Unity system do you have as you didn’t state it in your original post? The drive 1XJ233-031 should be seen by your unity system, but to be sure we would need to know the model of your unity system.

  • DELL-Sam L

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    Posted July 25th, 2025 15:29

    Hello Expertexchange0,

    I am not able to see the drive in the support matrix based off the part#. If you have the Model# of the drive then you can check the matrix to see which system it may go with. You can’t mix Unity and UnityXT drives.

    https://dl.dell.com/content/manual42003217-dell-unity-drive-and-oe-compatibility-matrix.pdf?language=en-us

    https://dl.dell.com/content/manual41427108-dell-unity-xt-drive-and-oe-compatibility-matrix.pdf?language=en-us

  • DELL-Sam L

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    Posted August 11th, 2025 14:16

    Hello Expertexchange0,

    Looking at your photos the carrier is for a unity XT 480, 680, 880 systems. The Carrier will not work in a Unity 600 system. As long as the drive has not been swapped out of the carrier then the drive should work in a unity xt 480,680, or 880 system. If you swap the drive out of the carrier and put in a different drive, then the drive will not be seen by your Unity xt 480 system.

  • DELL-Sam L

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    Posted August 12th, 2025 14:46

    Hello Expertexchange0,

    Looking at the disk the Part# is not found in either support matrix. Since the part# is not found on either unity support matrix, then the drives are not certified as replacement drives. In most cases when you try to use a drive that is not DellEMC certified in a unity system the drive is not spun up and there is a error message stating that a non certified drive has been inserted into a slot.

  • Expertexchange0

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    Posted July 25th, 2025 12:53

    @DELL-Sam L​ Unity 600 and Unity 480XT

  • Expertexchange0

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    Posted August 10th, 2025 13:43

    While the part number printed on the front of the bracket, 005053362, is included in your provided list, the part number on the disk itself — which belongs to the manufacturer Seagate — is 1xj233-031, and on another part of the label on the disk, the part number 118000714 04 is also mentioned.
    Given these details, I would like to know whether this disk is recommended or approved for connection to Unity 600 and Unity 480?

  • Expertexchange0

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    Posted August 10th, 2025 14:02

    You can see all the information related to the disk in the images below

  • Expertexchange0

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    Posted August 12th, 2025 09:04

    @DELL-Sam L​ thank you for response. But I didn't receive the answer about the disk.

    I would like to know whether these disks are certified by Dell EMC?

    Are there any performance or compatibility differences between these seagate disks and the Dell EMC-branded disks?

  • Expertexchange0

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    Posted August 14th, 2025 19:59

    @DELL-Sam L​ If no error message is displayed while using this disk, does it mean that the disk and its firmware are approved by DellEMC and are fully compatible?

  • DELL-Josh Cr

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    Posted August 14th, 2025 20:15

    Not necessarily, we only can support ones that were sold by us or are on the unity drive support matrix https://dl.dell.com/content/manual55723936-dell-unity-drive-support-matrix.pdf?language=en-us