I just reformatted my Aunt's dell desktop with XP3. She keeps getting an "error # 3" and there is a symbol by the clock that says "Install Shield Update Manager." I think there is a relationship between the two. From the bit of research that I have done I believe the Install Shield is from the program Word Perfect. I would like to remove the Install Shield Manager. It does not appear in the add/remove programs. Is there a utility that would allow me to remove this program?