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farhangfar
1 Rookie
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3 Posts
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2304
March 20th, 2021 00:00
Error in DELL EMC software cache
hi all,
my problem in dell emc2 is :
======== Now executing basic state ========
* System Friendly Host Name is: (none)
* Current Software version: upc_BearcatRel_5_upcBuilder-3.1.3.5754151-GNOSIS_RETAIL
* Unisphere IP address(es): **** fe80::260:1600:8e0:2368
* SSH Enabled: true
* FIPS mode: Disabled
* Boot Mode: Rescue Mode
* Post Faults: 0x0000
* Backend Faults: 0x0000
* Boot Faults: 0x1b00
* Rescue Reason: 0x1b20
* Rescue reason for code 0x1b20 - There is a problem with the system software on this Storage Processor. Please run Data Collection and then contact your service provider.
* SP Service Hint Code: 0xFC1B0003 - MCC cache lost
*** WARNING *** This Storage Processor is in Service Mode *** WARNING ***
*** Run "svc_diag" to view system info or "help" for service commands ***
please help me .
thanks.
DELL-Josh Cr
Community Manager
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9773 Posts
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44916 Points
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Posted March 22nd, 2021 07:00
Hi,
It looks like there is a cache failure. The best option is to call phone support as cache failures can be a data loss event and the specialists there are better able to assist.
farhangfar
1 Rookie
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3 Posts
1388
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Posted March 26th, 2021 00:00
Hello
Thank you for your answer
I am from Iran and unfortunately Dell Company does not serve our country
I hope the sanctions are lifted and we can use your good services
What should I do now to receive services?DELL-Josh Cr
Community Manager
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9773 Posts
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44916 Points
1274
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Posted March 29th, 2021 06:00
Unfortunately, we will not be able to provide any kind of support at this moment. I hope you understand.
farhangfar
1 Rookie
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3 Posts
1642
0
Posted March 20th, 2021 00:00
This is a big problem in my life Please help me solve this problem Please