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Ishan Anand
1 Rookie
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29 Posts
0
819
March 10th, 2021 01:00
useless dell customer
dell vostro 3470
windows 10 sl
I san my pc for error using support assistant os recovery tool due to grinding noise from hard drive then i got a error when i scaned the or code it said hard drive replacement part free under warrant sign in and add your sipping address. Then i filed the form after 3 days also its saying information not available. Please help
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Posted March 11th, 2021 04:00
Ishan Anand,Please run the Dell ePSA diags on the hard drive and post the results so we can view them for reolution.Running the ePSA Diagnostics
Invoke diagnostics boot by either of the methods that are suggested below:Power on the computer.
As the computer boots press the F12 key when the Dell logo is displayed.
In the boot menu screen, use Up/Down arrow key to select the Diagnostics option and then press Enter.
NOTE: The Enhanced Pre-boot System Assessment window displays, listing all devices detected in the computer. The diagnostics start running the tests on all the detected devices.
Press the arrow in the lower-right corner to go to the page listing.The detected items are listed and tested.
To run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test.Select the device from the left pane and click Run Tests.
If there are any issues, error codes are displayed.
Note the error code and contact Dell.
Jesse L (retired)
607
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Posted March 11th, 2021 09:00
Ishan Anand,Did you run the diags on the hard drive? If so, what were the results?Jesse L (retired)
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Posted March 10th, 2021 07:00
Hard drives are only guaranteed for one year. After that you buy your own. Drives fail all the time. If you are still under one year warranty- Contact Dell Support directly.
649
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Posted March 11th, 2021 04:00
It was written replacement parts are free under warranty
644
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Posted March 11th, 2021 04:00
This is a user forum not direct contact with dell warranty support.
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Posted March 11th, 2021 09:00
Ship Date02 OCT 2019CountryIndiaError code 2000:0142 means that the hard drive has gone bad and requires a replacement
Has basic warranty no onsite repair.Hard Drive error codes:
1000-0141
2000-0141
1000-0142
2000-0142
1000-0143
2000-0143
1000-0144
2000-0144
1000-0145
2000-0145
1000-0146
2000-0146
2000-0151
Service. Start DateExpiration DateTechnical Support02 OCT 201903 OCT 2020Parts Carry-in/out service02 OCT 201903 OCT 2020Next Business Day Parts Support04 JAN 202105 JAN 2023Onsite Service After Remote Diagnosis (Consumer Customer)/ Next Business Day Onsite After Remote Diagnosis (Commercial Customer)04 JAN 202105 JAN 2023610
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Posted March 11th, 2021 09:00
I have contacted dell
- And error page image
- And error page image
Ishan Anand
1 Rookie
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29 Posts
553
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Posted March 15th, 2021 03:00
i want to tell now dell is sending me hard disk free