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Go to SolutionAlienware Command Center cannot be installed - Error during AWCC_Core installation step.
I`ve been having issues with my original installation of Alienware Command Center, so I decided to uninstall and reinstall it.
But i've met a problem, during the installation step of "AWCC_Core", the wizard suddently stops and the installation fails.
I dont't know what to do anymore, I followed the steps of this post (Solved: Re: AWCC cannot update nor install - Dell Community), but it still doesn't work...
4451
1
Posted July 31st, 2022 19:00
is the supporing application installed
Alienware OC controls
If it too fails , please download AW CC from Support page of any G15 Models
4431
0
Posted August 3rd, 2022 09:00
I was checking my system yesterday and noticed an entry for AWCC in the Device Manager that was showing with a yellow bang, which means it did not have a driver. There was another one which was normal so I deleted the bad one.
I believe it was in the System devices section but not sure.
4418
1
Posted August 4th, 2022 11:00
Hi @vinny1998 , this is happening to me as well. I contacted Dell support today, they let me know that the most recent release of Alienceware Command Centre is faulty and we have to wait for the update by approximately end of month. Until then, there is not much to do.
I'm not sure if there are work arounds or something, have you had any luck with this at all? I'm still stuch on the installation error.
4416
0
Posted August 4th, 2022 11:00
Yeah I did that. But unfortunately it didn't work as well.
The solution that I came up with was installing an older version of the software (April 2022). But with limited features.
4417
0
Posted August 4th, 2022 11:00
Can you please share a link where you found the April 2022 version? Or let me know where to find it? I'm stuck here.
4408
0
Posted August 4th, 2022 12:00
I already updated every driver on my PC... It still doesn't install...
4409
0
Posted August 4th, 2022 12:00
@zero_js If you have an Alienware computer, it should be on that page. If you only have an accessory, like a mouse, you can look at that support site.
You can get to a Dell support site for your device? You can usually search online and one link may be for the Dell support site.
1239
1
Posted August 4th, 2022 12:00
4409
1
Posted August 4th, 2022 12:00
Hey man! Well, I find a way to install AWCC, but it's the version of April of this year.
It doesn't have all the functionalities, but I can analyze the temperature and activate G mode now.
zero_js
4 Posts
4459
1
Posted August 4th, 2022 12:00
@vinny1998 and @Saltgrass , thanks for your feedback.
I just checked this site:
https://www.dell.com/support/
After browsing, I found the March 2022 version but I can't use it because that specific version is not compatible with an Alienware x17 R1.
Yeah, I get support for this laptop, I paid for premium support. They basically tried a few things and said there is nothing we can do and we have to wait until the August end of month update comes through. They said this is a known issue.
But, in other cases, support tells me incorrect things then I resolve the issue myself through online help so I don't always trust them.