Go to Start - Run, and type msconfig.  Press Enter.  In the window that appears, go to the Startup tab.  Find the entry for Support and uncheck the box to the left of it.  Press Apply and OK, and restart the system when prompted.  Thereafter, Dell Alerts will only run when you manually open it via the Programs listing.  When you want to close it, right click on the Dell Alerts icon in the system tray by the clock, and select Exit.  The thing has never worked properly, but by disabling it from auto-starting, rather than uninstalling it, you can check back periodically, and see if it's gotten any better.  (Don't hold your breath.)

There was no entry for support in my startup. I was able to disable alerts by selecting the alert settings tab and then disable alert logging.  

They may have changed something about the way it works recently, but unchecking Support works on a Dim 4550.  As I recall, it also works on Dim 8200s.

Thanks!  I just deleted it for now.

 

I have a Dimension 2400.  "Support" does not appear as a startup item. 

Can anyone tell me how to uninstall the Dell Support Alerts?

 

It keeps appearing every day with the exact same alerts, and even though I uncheck the "notification" checkbox, it keeps unchecking it and turning it back on.

 

 

rmanke,

You can uninstall the Dell Support Software go to Start | Control Panel | Add or Remove Programs

Select Dell Support then uninstall.

Respectfully,

I am having problems uninstalling "Dell Support".  The Remove-Programs feature of Control-Panel requests that I mount the Installation CD.  It is apparently looking for the "Sherman.MSI" file.      (?)

I possess and have mounted the following...

OPERATING SYSTEM Reinstallation CD

DRIVERS AND UTILITIES (Dell Dimension Resource CD)

APPLICATION (with "Dell Tools System Software")

None of these work.  I've independently "explored" these CDs and cannot find "sherman".  Am I missing a CD?   Better yet --- is there an alternative technique for uninstalling "Dell Support".   (this Alert feature causes my XP system to sporadically fail) 

 

 

 

 

This is a similar problem to what I am having.

I'm not sure if this is the forum I'm to ask this but I keep getting the Alerts icon too and have up to 12 or 13 now. If I click on it, nothing happens. Is this to update my Dell? If so, how or where do I go to update it? I'm new and not very smart on computer stuff. Any help would be grateful. Thanks, Julie

Julie,

The solution to problems with Dell Alerts was described in this post by DELL-Mel. You likely won't miss it.

Jim