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hsalen

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11 years ago

H

hsalen

7 Posts

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783019

August 27th, 2015 03:00

Latitude E7450 missing drivers after win 10 upgrade

I upgraded a fresh out of the box Latitude E7450 to windows 10, downloaded and installed all missing drivers from dell support. I'm still missing drivers for 2 devices in my device manager.

The first is a network controller with harware ids:

PCI\VEN_8086&DEV_093C&SUBSYS_01818086&REV_3A
PCI\VEN_8086&DEV_093C&SUBSYS_01818086
PCI\VEN_8086&DEV_093C&CC_028000
PCI\VEN_8086&DEV_093C&CC_0280

The second is an unknown device with hardware ids:

ACPI\VEN_INT&DEV_3420
ACPI\INT3420
*INT3420

Anybody can help me out to find out what devices these are and where to get the drivers?

  • macravin

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    Posted September 5th, 2015 13:00

    Hello,

    I'm in the same situation with Latitude e7450 on Windows 10. Problem is replicated. Would appreciate help also.

  • CDChuck

    3 Posts

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    2

    Posted September 9th, 2015 12:00

    Also having the same problem. In fact, I get weird issues when using the Windows 7 CAB file for the E7450.

    First is an error that only occurs when using this CAB (A03 & A04) when deploying Win7 through MDT. During the devices setup portion of the build, I get an error for setup.exe - MSVCR120.DLL is missing from your computer.

    Another issue when using the CAB file, process WUDFHost.exe consumes ALL of the RAM.


    So far removing the CAB file from MDT out-of-box drivers seems to resolve both issues.

    I have also tried to use the E7250 CAB A00 (listed under systems management drivers for W7 64bit.) But they are missing these 2 devices after building.


    Has anyone else seen these issues?

  • Justin C

    6 Operator

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    Posted September 9th, 2015 17:00

    Thank you for starting this thread Hsalen,

    DEV_093C is Intel 17265 WiGig:

    http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=2V2FH&fileId=3475206420&osCode=W764&productCode=latitude-e7450-ultrabook&languageCode=EN&categoryId=NI

    ACPI\VEN_INT&DEV_3420 is likely the Intel Dynamic Platform & Thermal Framework Driver:

    http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=66P3R&fileId=3475223955&osCode=W764&productCode=latitude-e7450-ultrabook&languageCode=EN&categoryId=CS

    @CDChuck,

    I'll see if I can find anything and will post back here in the next couple days. Imagining questions are a tad outside my expertise so I'll need to find us some help.

  • hsalen

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    Posted September 10th, 2015 08:00

    Thanks for the reply Justin, but the drivers in the links you provided didn't do anything, still have the 2 devices without drivers.

    I already had the drivers you suggested installed, I found them by running system assist on the supportpage and tried the WIndows 10 version for both the WiGig driver and the Dynamic platform driver


    Anything else I can try?

  • Justin C

    6 Operator

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    Posted September 10th, 2015 14:00

    @Hsalen,

    Thanks for getting back.

    Please add me as a friend and include your full name, email address and a service tag. We'll work together privately to find a solution and then share our results with the community as needed.

  • hsalen

    7 Posts

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    Posted September 21st, 2015 06:00

    @DELL-JUSTIN C


    I've sent you a friend request last week, still having the missing drivers problem.

  • Justin C

    6 Operator

    783 Posts

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    Posted September 21st, 2015 10:00

    @Hsalen,

    Thank you for the friend request. Just sent you a message.

    @CDChuck,

    My imaging contact used Windows 7 x64 deployment using CAB Driver: E7450_7450-win7-A04-G64P9.CAB in MDT 2013 Update 1.

    All drivers were installed except for the Control Vault and NFC.

    Same exact thing happened with Windows 10 and the WIN10 CAB file: E7450_7450-Win10-A00-PHM4T.CAB

    Unfortunately the question you asked is beyond my personal scope so I don't have many recommendations on that one. Hopefully the community can help. You're welcome to make a brand new post with the same question and maybe that will provide more visibility to your question.

  • v_phoenix

    1 Message

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    Posted September 28th, 2015 09:00

    I am having have same problem on a new E7450.

    The system comes with windows 8.1 and I upgraded to Windows 10 Enterprise.

  • macravin

    4 Posts

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    Posted September 28th, 2015 18:00

    Installed both suggested driver. Still have the 2 uninstalled devices.

  • Justin C

    6 Operator

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    Posted September 29th, 2015 10:00

    @V_phoenix and @Macravin,

    Thanks for the feedback.

    I was working with Hsalen yesterday and we have a couple of findings.

    DEV_093C is definitely the WIGIG device. I tried running the installer but since Hsalen already ran that, it wanted to repair or remove it. So what we did then is extracted the contents to a desired folder. Using device manager's 'update driver' feature I pointed the device to the location I had the drivers extracted to C:\Users\user_name\Desktop\driver\WiGig\Win7Plus\Win64\Drivers\Win10

    Once the driver installed, device manager then found 3 more WIGIG devices to install. I pointed all of those newly found devices to the same location as before and they all installed. This may be a work around for everyone.

    I will work on this WIGIG issue further and get back with you all.

    For: DEV_3420, I do not believe this is the thermal device anymore. I pointed the device to C:\Windows\inf and it still didn't find the driver. I'm going to pull a lab system and see if I can replicate this by doing a Windows 7 to Windows 10 upgrade. I'll get back here with my results.