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sam eto

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14 years ago

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sam eto

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13 Posts

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November 29th, 2012 05:00

need help

I hv upgraded win 8 in ma laptop dell inspiron 14 R N4110. but now I am not able to create recovery media of dell data safe backup.....how to mak recovery of preinstalled programmes , frnds pls tell

  • DELL-Kiran K

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    2013 Posts

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    Posted November 29th, 2012 09:00

    Hi sam eto,

    Unfortunately you will not be able to create a recovery media when the computer is upgraded from windows 7 to windows 8 Operating system. If you want to reinstall windows 8 in future, you can use the disc that you created for windows 7 install it and then upgrade to windows 8.

  • JiniOnline

    35 Posts

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    Posted November 30th, 2012 03:00

    Before upgrading 7 to 8, you should read about it.

    Anyway, now you need to install the applications...

  • Philip_Yip

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    Posted November 30th, 2012 06:00

    You will need to rquest a Windows 7 Reinstallation DVD from Dell. For US customers there is an online request form for Reinstallation Media. For those customers not in the US you will need to contact Dell technical support and ask for one. The customer numbers are available here.

    Should you wish to revert back to Windows 7 you will need to follow my wiki A Clean Install of Windows 7.

    With regards to Dell DataSafe it won't make recovery media for Operating Systems not installed by Dell. In your case Dell DataSafe is now completely useless. Likely you bought the Windows 8 professional Upgrade from Microsoft. You should get an email saying thank you for ordering Windows 8. The email should have your product key aswell as a download link to Windows 8 installation files. You should then follow Step 3 in my wiki Upgrading to Windows 8 via A Clean Install to make a .iso file and a installation USB and/or a DVD. This will be your Reinstallation DVD should you need it and the rest of that wiki will guide you through the instalaltion process.

    Regarding the preinstalled software which seems to be what you are after. You should obtain the installers from My Dell Downloads.

    First close down all instances of Internet Explorer. Temporarily disable any 3rd party firewall you may have.

    My Dell Downloads only works with the 32 bit version of Internet Explorer.

    Go to C:\Program Files (x86)\Internet Explorer

    From here select iexplore, this will open the 32 bit version of Internet Explorer.

    InPrivate Browsing will prevent any issues with cookies etc.

    Start In Private browsing (press Ctrl, Shift and P) or follow the instructions between the 2 double lines.



    Select the new tab button or press (Ctrl and T)

    Select InPrivate Browsing.



    Go to My Dell Downloads and select the correct country (it defaults to Singapore).

    Select continue

    Log in or create an account. If you have already got an account and registered an earlier system you willg et a screen like this.

    In this case select Add System, which will take you to this screen.

    If you haven't previosuly registered a system you will be taken directly to this screen. Read and accept the agreement. Select Register System.

    Select install when prompted to install the addon.

    Next select yes at the User Account Control Prompt for SysPro

    Then select Allow and do not show the warning dialogue for this program again

    You should now have registered your system and be able to download the software.

    Tick the check boxes for all the software you want. I will download the latest versions of Dell Stage for example (I see no point in downloading the earlier versions).

    For me I got an error with Stage Framework, it told me to contact Dell Support. The other 3 downloads worked fine however:

    You can install the software by selecting install on the download manager. Alternatively you can open the folders and run the setup files. (the folders go from .zip to normal folders when the software is downloaded).

    Regarding the error with Stage Framework, I just closed the My Dell Downloads Download Manager after the other programs downloaded and then selected the earlier version of Stage Framework. It downloaded fine.

    When done ensure that you re-enable your firewall if you disabled it.

    In addition you should review the information in this article here and search through the fixes/updates for any preinstalled software for Windows 8 compatibility.

    There is a free Dell Windows 8 for Dummies guide available from here.

    In addition there is a number of useful videos here.

    Finally with regards to system drivers, the Inspiron N4110 is not supported by Dell to run Windows 8 and thus there are no drivers listed on the Dell Drivers and Downloads page for this model. I have listed an unofficial driver set Inspiron N4110 - Windows 8 64 bit drivers. Install the drivers in the order listed and then perform the following checks.

    Press the [Windows] and [Pause|Break] or [Windows] and [ e ] (to open computer) and then select properties.

    On this screen next select Device manager.


    Hopefully it should look something like mine.

    If you have an error, yellow ? or ! as in my base system device then Windows 8 hasn't found a system driver correctly. Quickly check to see if you have missed installation of a driver. If you still can't find out what it is. Right click the device with the error and select properties:

    Go to details and select Hardware ids.

    Also state if you are experiencing any abnormal behavior/limited functionality.

    You should new post here starting your model of Dell, the hardware ids and whether you have installed Windows 8 32 bit or 64 bit this should help give us all the information required to find the driver.