A few times. You have to call and re-order.

I should not have to call them and reorder something that I kept sending emails of confirmation that it would not be cancelled.  If I hadn't looked on my account information I would not have known it was cancelled.  They didn't cancell the software until I had paid for my new computer in full.  I really believe they knew they couldn't get the software for the price and did this on purpose to entice me to buy the computer.  I will never buy another Dell.  I will not call them back as most of their customer service people cannot speak enough English to be understood and they only read off their scripts in front of them so they must not understand much English or know computers either.  I rate Dell....POOR