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serenity123

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22 years ago

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serenity123

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December 16th, 2004 16:00

Software installation

I'm trying to install software onto my new Dell Dimension 4600.  I have checked that the software is compatible with Windows XP which I'm running.  I'm also using a DVD Combo drive.
 
When I insert the CD, the drive light comes on and recognizes that a CD is present.  After that the computer locks up and the only way to restart is by turning the computer off.  Autoplay does not work and I cannot install by running the setup program from the CD.
 
I'm sure I'm missing something but not sure what it is.  DVDs and music CDs work fine.  If anyone has any insight, I'd appreciate your help.
 
Thanks
  • F

    fireberd

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    Posted December 17th, 2004 10:00

    Is it only ONE program install CD that does this or all installation CD's?  If it's only one, it sounds like it may be a defective CD.  Try the CD on a friend's PC and see if it does the same thing, this will help to confirm it's good or bad. 
    Inspiron 16 5630 Laptop and WD22TB4 Docking Station
    Self-built desktop for recording studio application
  • S

    serenity123

    5 Posts

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    Posted December 17th, 2004 12:00

    Thank you for your reply.  No.  I've tried 6 software CDs with the same results.  After a bit of investigation, I've found that my AV software is causing the problem.  I'm using Avast! AV and have contacted the manufacturer for help.  I was able to install the programs by turning the AV off but it has to stay off to use the programs as well.  Maybe the manufacturer will have a solution.
     
    Thank you
     
    Serenity

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