Thank you! I'll get in touch with them and hopefull they'll help me.

O, I checked on Dell website and they say that prices start from £19. So I presume that this applies not only to those who have purchased yearly support. I will get in touch with Dell later and ask about it.

Hi deskbook,

Dell does provide support for software issues. However, it depends on the type of warranty you have on the system and the region in which you located. Dell also has a dedicated support for software issues known as Dell Solution Station.  

Hope this helps. Please feel free to reply for any further assistance.

Dell only provides this type of support if you purchase it ... either when you purchased the system or at the time of support.  You could also pay Microsoft Support for Money (if it exists still), which might be better since it is their software, but Money was discontinued in 2009, so Microsoft may have ended any type of support for it by now.  You might try here:

social.microsoft.com/.../home

Hi deskbook,

Yes, you are absolutely correct. The charges are for one time support with a software issue.

Please feel free to reply for any further questions. I will be glad to assist.