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bigjohnx

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bigjohnx

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January 16th, 2008 12:00

Vanishing multi card reader

I have been reading posts about problems with the multi card reader way back to 2006.  I did not know about them until I searched this fourm in Jan 2008.
 
I bought a new Dell Inspiron, delivered Jan 2008 that has the same problem with the card reader disappearing from computer.
 
To get it back I have to power down, unplug the power cord and push the start button before plugging the power cord back in.
 
Any one come up with a solution for this.  Possibly drivers from some where else. 
 
I read one post that the plug was different on the Dell reader than on other readers and you could not replace it with a different brand.  Is that correct.
 
Dell support could not help.  They had me do the recovery and then told me to call Customer Service to replace the  reader.
 
I don't think replacing the reader will solve the problem if this has been  going on for a year.
 
Thanks for any suggestions.
 
John
  • Mary G

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    Posted January 16th, 2008 13:00

    This might not have any effect, but worth trying--change the Power Settings by fiddling with the various Advanced power settings in Control Panel. The new vista power schemes have some odd selections such as power saving by turning off usb ports and select hardware. I've found some settings such as "turn off hard drive" cause blue screens, while sleep and hibernation have hardware disappearing. In my case, my keyboard and dvd-rw drive would disappear after sleep. Also had trouble with the network card not waking which was solved by selecting "allow windows to turn off this device to save power." Then windows knows to turn it back on when waking. This is on the power management tab in Device Manager. Perhaps the card has a similiar setting--I don't have an internal card reader. Check it out.
  • bigjohnx

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    Posted January 16th, 2008 14:00

    Thanks for you reply. 
    After reading your post I tried to change the power settings but the first time I plugged in the SD card all four drives vanished again.  The Compact Flash slot seems to work most of the time now.
     
    John
  • Rebel9

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    Posted January 16th, 2008 15:00

    This problem has been reported elsewhere, and there SEEMS to be a solution.
     
    When you finish using a card in one of the reader slots, do you "safely remover hardware"? If so, this may be what's causing the disappearing act. The card reader is treated as a USB device, and when you "safely remove hardware", the device (and the associated drive letters) disappear. When you "Safely remove hardware" for the reader, you will actually remove the reader from the system until you reconnect at the next boot.
     
    Try this. If you insert a card in "Disk G" for example, right click the device and select "Eject". When the drive contents disappear, you can remove the card. Let us know if this helps.
  • bigjohnx

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    Posted January 16th, 2008 15:00

    Tech support had me try that before he had me do the Factory recovery.
    John
  • mombodog

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    Posted January 16th, 2008 16:00

    Don't forget to check the connector at the motherboard for the card reader, they are notroious for coming loose.
  • bigjohnx

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    Posted January 16th, 2008 16:00

    It will not recognize the reader on a reboot.  
     
    I have to shut down.
    Unplug the power cord.
    Press  the start button with the cord unpluged.
    Plug the cord back in.
    Then press the start button.
     
    Another way to get the reader drives back is to take the side panel off with the computer turned on and unplug the reader from the mother board and then plug it back in.
     
    John
  • Rebel9

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    Posted January 16th, 2008 16:00

    The only other suggestion I can make then is to remove (uninstall) the card reader from Device Manager and then let Windows discover it again on the next boot.
     
    Open Device Manager, click on View and select "Devices by connection". Expand the UMBus Root Bus Enumerator and you should be able to see the card reader. The individual readers will be listed below a UMBus Enumerator entry. Right Click on the UMBus Enumerator and Uninstall. Power down and then power up. Does this help?
  • bigjohnx

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    Posted January 16th, 2008 16:00

    When the reader drives are not listed in My Computer they are not listed in    device manager either.
    John
  • bigjohnx

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    Posted January 16th, 2008 23:00

    Follow up on my original post.
     
    Called customer service.  The fellow I talked to was very courteous, and very professional. 
     
    They are sending me a new card reader.  Will see how it works out after I get it  installed.
     
    John
  • Rebel9

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    Posted January 17th, 2008 00:00

    We'll keep our fingers crossed. Be sure to post back and let us know the outcome.