busdriverkathy

updated

14 years ago

0

5603

March 14th, 2012 16:00

video decoder not installed or malfunctioning

I have a Dimension E521.  The Hard Drive died so I replaced it and reinstalled all the software that came with it I thought.  I used all the cd's that came with it, anyway.  When trying to set up media center I get the message. "The vidoe decoder is not installed or is malfuntioning.  Restart windows"  Well I have restated windows and downloaded any updates that Dell recomends.  If my computer came with a vidoe decoder,  It should have I paid extra for the DVD Reader Writer drive.  Why didn't the put the software disc in with it?  And Why can't I find the software anywhere on the Dell web site?  I have spend months of my spare time trying to fix this issue.

I feel like I would have been better off to have purchased a cheap computer from wal-mart and purchase all the software seperately.  Then at least I would have the software now to reinstall.  I have personally purchased 3 Dell computers and been responsable for helping 2 others purchase Dell computers.  I am not sure I can recomend Dell anymore.

  • vinojdraj

    5 Posts

    400

    1

    Posted March 14th, 2012 19:00

    dont wait for dell to respond try installing K-Lite Mega Codec Pack... it'll solve your problem

  • ieee488

    6 Operator

    11126 Posts

    38371 Points

    400

    0

    Posted March 14th, 2012 17:00

    media center or media player?