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ClaudioValentin

updated

17 years ago

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47930

November 24th, 2009 08:00

Windows 7 x64 installing problem on Precision m6300: missing cd/dvd drivers

Hi, I have a Dell Precision m6300 Laptop.

Windows 7 professional x64 install procedure requires cd/dvd drivers to go on (in the windows where I have to choose the installation disk) and the installation can't proceed.

I tried to install Win7 from:

  • original cd
  • usb pen drive
  • usb pen drive after a physical removal of my cd drive...

Nothing! The request was still there...

I think that cd and disk collide on sata bus, but it's only an opinion, and in BIOS options nothing seems to be resolutive for this issue.

I have this problem only with the x64 version of Win7, not with the x86 version.

If anyone has the same problem, any idea for a solution, or (better!) a working solution, please answer to this post. I don't think to be the only one with this problem :emotion-1:

Thanks

  • lorax1284

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    Posted October 6th, 2010 22:00

    I am having the same problem, but there must be something else going on: after all you ARE installing from the CD-DVD drive, right? What further driver could it need that it doesn't already have? It's a standard DVD rom drive isn't it? Shouldn't it "just work"?

    If there is a solution to this problem I would appreciate it, too.

  • theflash1932

    11 Legend

    16255 Posts

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    Posted October 6th, 2010 23:00

    Is the DVD scratched or was it downloaded?  My experience ... it is corrupt media.  Twice this week it installed just fine after re-burning the DVD.

  • gorgheus

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    Posted November 5th, 2010 08:00

    hi, same problem here, anyone got the answer? I tried re-burning the dvd (it's a windows original downloaded .iso archive) but nothing. Again and again requesting the drivers...

    I tried copying the drivers in a pendrive but still didn't work...

    thanks

  • theflash1932

    11 Legend

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    Posted November 5th, 2010 11:00

    What system are you working on? 
    Did you try to burn the DVD at a slower write speed (slowest available in your software)? 
    Did you try downloading the ISO again? 

  • gorgheus

    3 Posts

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    Posted November 6th, 2010 07:00

    hello, my system windows xp proffesional x86 in a precision m6300 laptop.

    I will try to download again and re-burn it at the lowest speed, and I'll let you know again.

    thanks for your help

  • gorgheus

    3 Posts

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    Posted November 15th, 2010 01:00

    Hi everyone,

    I downloaded it again then re-burned the dvd at the lowest speed and installed windows 7 x64 without any problem.

    so, problem solved.

    thank you for the help flash