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Blakemore

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11 years ago

B

Blakemore

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July 30th, 2015 23:00

Android PocketCloud Problem

Android PocketCloud Problem

To whom it may concern,

First, I really like and enjoy this particular app. It may very well become one of my top favorites out there. Here is my issue. When I access my desktop from my Android phone, the background on my desktop disappears. While this may not be a critical issue for some, it it for me. Please tell me how to set up PocketCloud so this does not happen in the future again.

Thank you,
Charles

  • Rmontalvo1

    623 Posts

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    Posted August 3rd, 2015 23:00

    Under "Settings", verify that the "Wallpaper" option is turned on.



    Roger Montalvo 
    Visit our Dell Wyse Thin Client Knowledge Base and Manuals web site at www.wyse.com/KB
    Visit our Dell Wyse PocketCloud Knowledge Base and Manuals web site at http://pocketcloudsupport.wyse.com/forums
    [SIGPIC][/SIGPIC]

  • Blakemore

    5 Posts

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    Posted August 9th, 2015 22:00

    Thank you so much for responding, Montalvo. I'm wondering something else. Is there a section, here, on this website, that explains what each one of the settings is for? That would take me a long way toward understanding the operation of the app.

     

     


    Charles Blakemore

  • Suchitha

    925 Posts

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    Posted August 9th, 2015 22:00

    hi Torrent,
    windows 7 home only supports vnc. On vnc sound is not supported.
    Thanks!

     

     


    Wyse PocketCloud Team

  • Suchitha

    925 Posts

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    Posted August 9th, 2015 22:00

    Dreamy!
    Can you please log off the machine and try connecting again.

     


    Wyse PocketCloud Team

  • Torrentula81

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    Posted August 9th, 2015 22:00

    I have same problem. checked marked the wallpaper setting and themes one as well. runing windows 7 home premium 64 bit. Also dont dget sound but i think i read wont have that if on home versions. Is there a way to fix this? using android version.

  • Suchitha

    925 Posts

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    Posted August 9th, 2015 22:00

    Torrent, what vnc server are you using? If you are using tigth vnc please make sure loopback connection is enabled.
    Thanks!

     


    Wyse PocketCloud Team

  • Dreamy-2015

    1 Message

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    Posted August 9th, 2015 22:00

    Hi, i'm facing the same problem too, 
    after i on my Themes and wallpaper from pocketcloud's setting
    it still show the black screen after i reconnect to my pc
    *i'm using windows 7 and Galaxy Tab.

    thanks.

  • Lana-2015

    1 Rookie

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    500 Posts

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    Posted August 9th, 2015 22:00

    Hi Torrent,

    What version of PocketCloud are you using? Is it Free or Paid? And what is the version number?