kr236rk02

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kr236rk02

2 Intern

258 Posts

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July 11th, 2021 15:00

XPS 8900, ram update problem

Hi,

Trying to fit two new Ram modules to XPS 8900. Upgrade from 16 to 32GB

This proved impossible without removing GeForce bracket.

So I did this - ensured all modules were securely seated, reinstalled bracket.

But the pc will not boot - it runs, but black screen.

Have spent hours on this now - at the end of my tether - no idea what to do next.

Help appreciated.

Thanks 

  • RoHe

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    Posted July 12th, 2021 13:00


    @kr236rk02 wrote:

    Thanks for all this help.

    Is it thought that the wrong RAM is causing my problem please -

    Yes or no?

    In which case, I better source the correct memory modules.


    YES!

    You bought RAM that's not compatible with the XPS 8900.

    And yes, you better source the correct RAM...

  • kr236rk02

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    Posted July 11th, 2021 16:00

    Plus the fact the GeForce GPU unit is its illuminated bright green, so it's obviously plugged into the MB or it wouldn't be illuminated.

  • JOcean

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    Posted July 11th, 2021 16:00

    This post is puzzling. Did you upgrade from 16 to 32 or did you add 32 to 32 for 64 GB total?

    I am not a Dell employee...I am forum volunteer

    Serious work on an E5430 and constantly building and working on an i5-6500 Desktop

  • kr236rk02

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    Posted July 11th, 2021 16:00

    XPS 8900

    4.01 GHz

    32GB running, then added 32 GB

    Windows 10 64bit

  • JOcean

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    Posted July 11th, 2021 16:00

    Put the original RAM alone back in and see if the system boots. If so then put the new RAM in alone and try booting. If that is successful then try all the RAM but before you do that check the GPU to make sure it is fully secured in the PCIe slot. It sounds like during the removal of the GPU support the card may have partially pulled out of the MB.

    I am not a Dell employee...I am forum volunteer

    Serious work on an E5430 and constantly building and working on an i5-6500 Desktop

  • kr236rk02

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    Posted July 11th, 2021 16:00

    Not possible if the GPU is the GeForce bracket, that has been securely positioned back in the MB. In any case, the monitor would show a 'no connection' sign - as it is it shows a black screen. Will try the Ram modules again tomorrow.

  • kr236rk02

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    Posted July 11th, 2021 16:00

    I added 32 to bring me up to 64.

  • kr236rk02

    2 Intern

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    Posted July 11th, 2021 16:00

    1st attempt - after fitting new Ram modules, black screen, pilot light on boot switch flashing amber.

    Removing new modules, the pc booted normally.

    2nd attempt - after removing & refitting Ram modules, after removing GeForce bracket, then securing everything back in place:- black screen, pilot light no longer flashing.

    You cannot manipulate the Ram tabs by the GeForce bracket, it is hard up against them, that's why I needed to remove the bracket. All this sweat just to install new Ram.

    Notice also the pc will now boot on replacing power cable, don't know why. When I push the power button to turn the pc off, it goes off, then 5 seconds later reboots itself.

    I've had to unplug it or it will just stay on in black screen mode.

    Hopefully this will be diagnostic.

    Thanks.

  • kr236rk02

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    Posted July 11th, 2021 16:00

    Thanks. Will try again tomorrow, it is late here.

    This all means I will have to remove the GeForce bracket again, multiple times - I cannot access the RAM slots with the bracket in place. 

  • RoHe

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    Posted July 11th, 2021 17:00

    @kr236rk02  - You are connecting the monitor to the add-in video card, and not to either the onboard Intel UHD Graphics HDMI or DP port, correct?