Hardware

Dear Dell Customer Service Team, 尊敬的戴爾客戶服務團隊，

I purchased a Dell U3425WE  monitor just one week ago. However, when the monitor started having problems and I reached out for repair, your service team informed me that it could not be repaired and suggested that I buy a new monitor instead. 我一周前購買了一台戴爾 U3425WE 顯示器。然而，當顯示器開始出現問題並且我聯繫維修時，你們的服務團隊告訴我無法維修，並建議我購買新顯示器。

This response is absolutely unacceptable. The product is practically new, and such a refusal to provide repair or warranty support demonstrates extremely poor customer service. 這種回應是絕對不能接受的。該產品實際上是新的，拒絕提供維修或保修支持表明客戶服務極差。

I demand a proper explanation and a reasonable resolution — either a repair or a replacement — as the product is still within the warranty period. If this issue is not resolved, I will escalate this complaint and share my experience publicly to warn other potential customers. 我要求正確的解釋和合理的解決方案 - 維修或更換 - 因為產品仍在保修期內。如果這個問題沒有得到解決，我將將此投訴上報給消費者保護機構，並公開分享我的經驗，以警告其他潛在客戶。

Because of this incident, I have completely lost confidence in Dell’s after-sales service. Even if I decide to purchase another monitor in the future, it will definitely not be from Dell. 因為這件事，我對戴爾的售後服務徹底失去了信心。即使我將來決定購買另一台顯示器，也絕對不會是戴爾的。

I expect your immediate attention and a formal written reply. 我希望您立即予以關注並給予正式的書面答复。

Sincerely,   真誠的，