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Alienware Elite Care for Elite Gamers

Alienware Elite Care for Elite Gamers

Alienware’s next-level support

Unlock elite gaming support with Alienware Elite Care. Our 24/7 gaming experts provide end-to-end assistance, from installation to optimising settings for smooth gameplay.

We know gaming.

Talk directly to our elite Alienware support experts, anytime.⁵¹

Support Essentials

Features

Get Alienware Elite Care

Alienware Elite Care

Your ultimate support guardian

Your ultimate support guardian
Full game install, configuration, and game-ready driver setup.
We’ll install game-ready drivers so you’re always ready to play.
We keep your gaming ecosystem connected and running smoothly.⁵²
24/7 access to elite gamer agents to keep your rig in top condition.

Support Essentials

At your doorstep

When your gaming rig has problems that can’t be fixed remotely, we’ll send a technician to your doorstep, often within 1-2 business days.

Your battery powers your adventures.

With Extended Battery Service, your battery coverage will live on. Game anywhere, worry-free.⁵³

Backup boss.

Our experts assist with backing up important files and memories.

Game without borders.

Support that travels with you on your adventures.

Is your child a gamer?

Start safe gaming today with expert assistance setting up parental controls.

SupportAssist Enabled Features

Your personal guardian

to keep you gaming at peak performance – predicting and resolving issues before they occur.

We scan your gaming PC for active threats;

isolating, deleting, and restoring files corrupted by viruses and malware to keep you secure.

With automated PC optimisations,

you can focus on gaming while we handle the rest: boosting performance, stability and network connectivity.

Get Alienware Elite Care Now

Build the ultimate system. Add Alienware Elite Care when you checkout.

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Footnotes:

⁵¹ Designated tech support - Availability may differ outside of North America and is limited to commercially reasonable efforts. For more information, visit www.dell.com/support to determine how to get more assistance. [ ↑ ]

⁵² Specialised Gaming Accessory Support: only available on specialised accessories purchased off Dell.com like virtual reality headsets, gaming simulators, joysticks, gaming wheels, pedals and cockpit simulators, etc.[ ↑ ]

⁵³Alienware Elite Care requires separate purchase. Alienware Elite Care provides battery support via warranty coverage for the first year. Extended Battery Service is available in years 2 through 4. Battery support is not available in year 5. Limit of 1 qualified incident. Extended Battery Services is only available on PCs engineered with a battery like laptops. Please see your service description for more details.[ ↑ ]