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    Avocent Hardware Maintenance Gold - extended service agreement - 4 years - shipment

    $200.99
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    Manufacturer part 4YGLD-AV2 | Dell part A7443075 | Order Code a7443075 | Vertiv
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    When additional product support is required, Vertiv Avocent Extended Warranty coverage can provide the peace of mind you need. A 4 Year Gold Hardware Extended Warranty is available for Vertiv Avocent AV2000/AV3000 Series Analog KVM Switches. The hardware extended warranty includes return material authorization (RMA) and phone support. Hardware maintenance offers product updates, extended tech support and expedited product returns. Advanced next-business-day replacement unit delivered prior to shipping failed unit to Vertiv. Advanced replacement with media retention allows customer to keep dead unit and send a certificate of destruction within a set period of time.

    Quick Specs


    Type
    Extended service agreement
    Service Included
    Advance parts replacement
    Location
    Shipment
    Return Shipment
    At customer expense
    Full Contract Period
    4 years
    Response Time
    Next business day
    Service Availability
    24 hours a day / 7 days a week
    Designed For
    AutoView 2000, 2000R, 2015, 2020, 2030

    General


    Service Included
    Advance parts replacement
    Location
    Shipment
    Return Shipment
    At customer expense
    Full Contract Period
    4 years
    Response Time
    Next business day
    Service Availability
    24 hours a day / 7 days a week

    Details


    Service & Support
    • Extended service agreement - advance parts replacement - 4 years - shipment - response time: next business day - availability: 24 hours a day / Monday-Sunday
    • Technical support - phone consulting - 4 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 1/2
    • Technical support - phone consulting - 4 years - response time: 8 hours - availability: 24 hours a day / Monday-Sunday - severity level 3/4

    Compatibility Information


    Designed For
    Avocent AutoView 2000, 2000R, 2015, 2020, 2030

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