When additional product support is required, Vertiv Avocent Extended Warranty coverage can provide the peace of mind you need. A 4 Year Gold Hardware Extended Warranty is available for Vertiv Avocent AV2000/AV3000 Series Analog KVM Switches. The hardware extended warranty includes return material authorization (RMA) and phone support. Hardware maintenance offers product updates, extended tech support and expedited product returns. Advanced next-business-day replacement unit delivered prior to shipping failed unit to Vertiv. Advanced replacement with media retention allows customer to keep dead unit and send a certificate of destruction within a set period of time.
Tech Specs
General
Service Included
Advance parts replacement
Location
Shipment
Return Shipment
At customer expense
Full Contract Period
4 years
Response Time
Next business day
Service Availability
24 hours a day / 7 days a week
Details
Service & Support
Extended service agreement - advance parts replacement - 4 years - shipment - response time: next business day - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 4 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 1/2
Technical support - phone consulting - 4 years - response time: 8 hours - availability: 24 hours a day / Monday-Sunday - severity level 3/4
Compatibility Information
Designed For
Avocent AutoView 2000, 2000R, 2015, 2020, 2030
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