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Avocent Hardware Maintenance Silver - extended service agreement - 2 years - shipment

When additional product support is required, Vertiv Avocent Extended Warranty coverage can provide the peace of mind you need. A 2 Year Silver Hardware Maintenance Plan is available for Vertiv Avocent AV2000/AV3000 Series Analog KVM Switches. The hardware extended warranty includes return material authorization (RMA) and phone support. Hardware maintenance offers product updates, extended tech support and expedited product returns. Advanced next-business-day replacement unit delivered prior to shipping failed unit to Vertiv.

  • 2 year hardware maintenance plan for Vertiv Avocent AV2000/AV3000 Series Analog KVM Switches
  • 4-12 hour service response time depending on severity level
  • Advanced replacement with next-business-day RMA
  • 8-5 telephone support access

Tech Specs


General
Service Included
Advance parts replacement
Location
Shipment
Return Shipment
At customer expense
Full Contract Period
2 years
Response Time
Next business day
Service Availability
12 hours a day / 5 days a week

Details
Service & Support
  • Extended service agreement - advance parts replacement - 2 years - shipment - response time: next business day - availability: 12 hours a day / Monday-Friday
  • Technical support - phone consulting - 2 years - response time: 4 hours - availability: 12 hours a day / Monday-Friday - severity level 1/2
  • Technical support - phone consulting - 2 years - response time: 12 hours - availability: 12 hours a day / Monday-Friday - severity level 3/4

Compatibility Information
Designed For
Avocent AutoView 2000, 2000R, 2015, 2020, 2030


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