Avocent hardware maintenance offering is available in Silver Coverage for one-, two- or four-year periods. The standard warranty is 90-days but extends to 2 years with product registration. The hardware maintenance includes return material authorization (RMA) and phone support that varies by coverage. Hardware maintenance offers product updates, extended tech support, and expedited product returns for ACS, AMX, AutoView, HMX, LCD trays, LongView, MergePoint Unity, PM PDUs, SwitchView Secure and Avocent Universal Management Gateway (UMG). Silver Coverage provides 12/5 coverage of your hardware, next business day RMA.
Advance parts replacement
Full Contract Period
Next business day
Service & Support
Extended service agreement - advance parts replacement - 5 years - response time: next business day
Technical support - phone consulting - 5 years - availability: 24 hours a day / Monday-Sunday
Technical support - e-mail consulting - 5 years - availability: 24 hours a day / Monday-Sunday
From drivers and manuals to diagnostic tools and replacement parts, Dell Product Support has you covered!