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Support Services

Complex environments require true enterprise-class support

With the enterprise landscape evolving at a fast pace, pressures to introduce new technologies into your IT environment have never been greater. Keeping up with maintenance costs, multiple hardware and software vendors and increasing demands of stable system applications for productive end-user performance require time and a high level of expertise, but can produce substantial benefits to your business.

It is easier to respond to IT demands and complexities when you have the right support experts by your side. With Dell Support Services, you’ll get the expert assistance, tools and technology resources you need so you can focus on business growth and staying competitive in a landscape that is ever evolving.
Talk to Dell About Support Services

Services

  1. dell prosupport accelerated response time services

    Parts and Labor Response Options

    When you need parts or a technician, our next-day and same-day service options to keep things up and running.

  2. Dell ProSupport Plus

    ProSupport Plus for Enterprise

    Enjoy first-class system maintenance, expertise and technical support assistance and keep your focus where it matters — on your business.

  3. SupportAssist

    SupportAssist

    Dell SupportAssist provides automated, proactive and predictive technology that reduces troubleshooting steps and speed up your resolution time.

  4. Dell ProSupport Plus for PCs and Tablets

    ProSupport Plus for PCs and Tablets

    ProSupport Plus provides the support essentials to reduce IT effort, protect devices and prevent issues from happening.

  5. dell prosupport value-added services

    Specialized On-site Services

    With additional on-site staff from Dell, get the on-the-spot help you need to improve response times and implement critical projects.

  6. dell prosupport services

    TechDirect

    Train staff and support your systems with this self-service portal designed to help IT teams work more efficiently

Resources

  1. Dell_EMC_ProSupport_One_Data_Center.pdf

    ProSupport One for Data Center

    01/09/2016

    ProSupport One for Data Center with EMC Secure Remote Services and SupportAssist significantly reduces IT effort.

  2. Optimize for Storage

    Optimize for Storage

    13/02/2018

    Optimize for Storage provides in-depth, predictive analysis and consultative guidance to keep your Dell EMC storage systems optimized and configured for year-round peak performance. Get highly skilled expertise from a designated Dell EMC Enterprise System Analyst who proactively monitors storage health and identifies areas for improvement.

Services

  1. dell prosupport

    Dell ProSupport

    Whether you are a small business or global enterprise, this support package provides hardware and software support designed to give you peace of mind.

  2. Keep your hard drive

    Keep Your Hard Drive

    Retain complete control of your data in the case of a hard drive failure. If you need a replacement, you keep your failed drive for security purposes.

  3. SupportAssist

    SupportAssist

    Dell SupportAssist provides automated, proactive and predictive technology that reduces troubleshooting steps and speed up your resolution time.

Resources

  1. Click to view pdf

    Comprehensive Software Support: Client and Enterprise

    13/11/2018

    This data sheet provides a list of all software products that we troubleshoot and support. Our ProSupport Suite and Premium Support services cover software installed on server, networking and storage hardware as well as end-user desktops, notebooks, thin clients and tablets..

  2. Click here to read PDF

    ProSupport Collaborative Assistance List

    21/09/2018

    This datasheet provides a list of vendors we collaborate with to solve customer issues. Product and service availability vary by country.

  3. Click here to read PDF

    ProSupport for Software Supported Applications

    This data sheet provides a list of all software applications entitled by your ProSupport for Software service contract.

  4. prosupport-collaborative-software-assistance-list-enterprise-and-end-user.pdf

    ProSupport Collaborative Assistance List

    13/08/2018

    Dell and/or Dell EMC assists with troubleshooting third-party hardware and software across your enterprise and end-user environments.

  5. Click here to read PDF

    Dell ProSupport Plus DataSheet

    27/03/2018

    ProSupport Plus is the most complete support service, it combines priority access to expert support, accidental damage repair, and proactive monitoring for automatic issue prevention and resolution.

Services

  1. Warranty Renewal

    Extend your existing warranty

  2. Fix Your PC

    Keep your gear running longer and let Dell fix your Dell PC or tablet. Whether your PC is broken or just slowing down, don’t worry, we‘re ready to help.