Troubleshooting Your Dell UP2718Q Monitor

Summary: Information about common issues and troubleshooting your UP2718Q Monitor.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

No symptom information is available.

Cause

No cause information is available.

Resolution

Table of Contents:

  1. Windows 10 High Dynamic Range (HDR) Brightness and Color
  2. High Dynamic Range (HDR) Support for PowerDVD
  3. Wrong Color with NVIDIA Graphics Card
  4. Color Calibration Using Xrite Software is Not Ready

Windows 10 High Dynamic Range (HDR) Brightness and Color

When SmartHDR is turn on in the monitor is in the Windows 10 operating system setting, the display appears to be dimmer, and the color may appear to be washed out.

Turn Off HDR in Win 10 "Display Settings" when working on productivity applications on a PC.

Change the "Brightness" setting of Windows 10 in "Display Setting" (Settings > System > Display > HDR and advanced color settings).

 

Note: This feature is not yet working in Windows 10 Creators Update (Redstone 2 or RS2). Pending Microsoft to rectify in Redstone 4 (RS4).

The screen brightness and color is defined and controlled by the Windows 10 OS when HDR is On.  

This is the nature of HDR, where a monitor faithfully reproduces the intended brightness and color of the source. The variation of brightness and color saturation is not a monitor defect.

High Dynamic Range (HDR) Support for PowerDVD

Older versions of PowerDVD do not support HDR.

Use PowerDVD17 or newer for playback of HDR content. PowerDVD17 will support HDR over NVIDIA Graphics cards (see NVIDIA website for a range of products that support HDR).

PowerDVD17 currently do not support HDR with AMD Graphics cards. To playback HDR on systems with AMD Graphics cards, use the TV and Movie app.

Wrong Color with NVIDIA Graphics Card

On Windows 10 Creators Update (Redstone 2 or RS2) with a NVIDIA Graphics card that supports HDR, NVIDIA driver version 384.76, changing resolution using OS Display Settings causes color distortion on the monitor.

If it is necessary to change display resolution, use the NVIDIA Control Panel instead of Win OS Display Settings.

NVIDIA has acknowledged this issue and has identified a fix, tentatively the fix is released in driver 385.xx. Driver release date TBD.

Color Calibration Using Xrite Software is Not Ready

Current Xrite software does not support the UP2718Q monitor.

New software and monitor firmware bundle to be released in December 2017 to be able to support Xrite. The firmware is customer installable.

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Affected Products

Dell UP2718Q
Article Properties
Article Number: 000141579
Article Type: Solution
Last Modified: 14 Aug 2025
Version:  6
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