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Legacy e-Port Docks May Not Recognize Newer Keyboards When Docking or Re-docking

Summary: This article addresses an issue with older e-Port docks recognizing newer keyboards when the system is docked/re-docked.

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Symptoms

E-Port docks older than revision A05 might not recognize newer keyboards when docked or re-docked.

Cause

Power management settings in Windows cause this issue.

Resolution

To resolve this issue, follow these steps:
  1. Open Device Manager.
  2. Right click on each USB device and then left click Properties.
  3. Left click the Power Management tab (if available).
  4. Uncheck Allow the computer to turn off this device to save power.
  5. Click OK.
  6. Repeat steps 2 through 5 for each USB device in Device Manager.

Affected Products

E-Port, E-Port Plus