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OptiPlex 7020 displaying no video through the DisplayPort connection using a dual-monitor configuration

Summary: How to resolve a no video issue on the display port of the OptiPlex 7020 configured with dual monitors.

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Symptoms

This article provides a resolution for the OptiPlex 7020 displaying no video through the DisplayPort connection using a dual-monitor configuration.

OptiPlex 7020 displaying no video through the DisplayPort connection using a dual-monitor configuration

When the OptiPlex 7020 is configured with a dual-monitor configuration, no video may occur when using the DisplayPort connection. This issue has been seen using a Dell 1914SC monitor, and using both the VGA and DisplayPort connections. If using a DisplayPort to DVI adapter to connect the monitor, video appears correctly.

Install the latest Intel HD Graphics driver to resolve the issue

To resolve this issue, download the latest Intel HD Graphics driver software from Dell's Support Website. Go to the Downloads & drivers section and locate the latest Intel HD graphics driver under the Video category. It is recommended you uninstall the current Intel HD graphics driver then download and install the latest driver.

Cause

N/A

Resolution

N/A

Affected Products

OptiPlex 7020 Tower (End of Life), OptiPlex 7020 Small Form Factor (End of Life)