Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Create and access a list of your products
Sign In Create an Account Premier Sign In Partner Program Sign In
Contact Us

Windows Server 2012 R2 Chipset Driver Fails to Install on PowerEdge 12th Generation Servers

Summary: If the chipset driver for Windows Server 2012 R2 fails to install on Dell PowerEdge 12th generation servers, use one of the included solutions to address the issue.

This article applies to   This article does not apply to 
Check out resources for

Symptoms

Sometimes the Intel chipset driver for 2012 R2 fails to run and gives the error message:

"File copying failed. Setup cannot continue."

Cause

Our engineering team is working to correct this issue.

Resolution

Solution 1:

Download and run the driver from Dell Support Homepage. This should run without any issues.


Solution 2:

Uninstall the Windows Update Package KB3126593 temporarily to complete the installation. If necessary, reinstall the package after the installation is completed.

Affected Products

PowerEdge M420, PowerEdge M520, PowerEdge M520 (for PE VRTX), PowerEdge M620, PowerEdge M620 (for PE VRTX), PowerEdge M820 (for PE VRTX), PowerEdge R220, PowerEdge R320, PowerEdge R420, PowerEdge R520, PowerEdge R620, PowerEdge R720, PowerEdge R720XD , PowerEdge R920, PowerEdge T320, PowerEdge T420, PowerEdge T620 ...