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iDRAC6 Express Firmware Update Fails with Virtual USB Error

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Symptoms

  
Article Summary: iDRAC6 Express firmware update halts with "Failed to access virtual USB device". The error causes the update to fail and not continue.


Issue 1.


 Windows server environment iDRAC Express firmware update fails  

Plug a physical USB drive into the server before running the update and the error message will not appear.

Issue 2.


 RHEL 5 environment iDRAC Express firmware update fails 

Work around is to update iDRAC direct via the .db6 file from web site. Customer who are remote to server will not able to plug in USB device.

Affected Products

Servers