Phone and Chat Support Availability by Country | Dell & Alienware Consumer Services

Customers with eligible Alienware Care, Alienware Elite Care, Dell Care Plus, and Dell Care Premium service plans have access to enhanced support options in select countries. Customers without a premium support plan are supported by Dell's Basic service.

Note: PCs sold prior to January 2025 may have been purchased with Premium Support or Premium Support Plus plans. These are equivalent to the premium services listed on this page and receive the same support coverage.

Availability, hours, and supported channels may vary by country, local holidays, and service plan.

This page is provided specifically to help you find Phone and Chat support availability for your country and service plan. It does not represent the full scope of features, hardware coverage, or service levels included with each plan, as these differ significantly across plans.

Jump to Your Service Plan

Symbols

Symbol

Meaning

Y

Available

N

Not available

Notes

  • ¹ Phone support available in local language during and after business hours.
  • ² Phone support available in English, French, and German after business hours.
  • ³ Chat availability differs by country and is limited to commercially reasonable efforts.
  • ⁴ Visit the Contact Us page and enter your Service Tag or Express Service Code for specific support options.

Alienware Elite Care / Dell Care Premium / Premium Support Plus

Important: While the phone and chat availability shown below is the same across these three plans, they are not the same service and do not provide the same coverage. Each plan includes different features. The table below shows phone and chat support availability by country only and does not represent plan features or coverage. For full feature and coverage details, visit:

Americas

All listed countries have 24/7 support by phone. Chat support is available during business hours. Countries: Antigua and Barbuda, Argentina, Aruba, Barbados, Bermuda, Bolivia, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Grenada, Guatemala, Guyana, Honduras, Jamaica, Martinique, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Suriname, The Bahamas, Trinidad and Tobago, United States, United States Virgin Islands, Uruguay, Venezuela

EMEA

All listed countries offer 24/7 phone support. Chat support is not available in every country, and its hours of operation vary.

Country

Phone

Chat³

Austria

Y²

Y

Belgium

Y²

N

Czech Republic

Y

N

Denmark

Y

N

Finland

Y

N

France

Y¹

Y

Germany

Y¹

Y

Greece

Y¹

N

Italy

Y¹

Y

Luxembourg

Y²

Y

Netherlands

Y

N

Norway

Y

N

Poland

Y

N

Portugal

Y

N

Republic of Ireland

Y

Y

Slovakia

Y

N

South Africa

Y

Y

Spain

Y¹

Y

Sweden

Y

N

Switzerland

Y²

Y

United Kingdom

Y

Y

This plan is not available for sale in the following EMEA countries: Algeria, Angola, Azerbaijan, Bahrain, Botswana, Bulgaria, Croatia, Egypt, Estonia, Ghana, Hungary, Iceland, Iraq, Israel, Ivory Coast, Jordan, Kazakhstan, Kenya, Kuwait, Latvia, Libya, Lithuania, Morocco, Mozambique, Namibia, Nigeria, Oman, Qatar, Romania, Saudi Arabia, Serbia, Slovenia, Tanzania, Tunisia, Turkey, Uganda, Ukraine, United Arab Emirates

APJC

All listed countries offer 24/7 phone support. Chat support is not available in every country, and its hours of operation vary.

Country

Phone

Chat³

Australia

Y

Y

Brunei

Y

N

China

Y

Y

Hong Kong

Y

Y

India

Y

Y

Indonesia

Y

N

Japan

Y

Y

Macau

Y

Y

Malaysia

Y

Y

New Zealand

Y

Y

Philippines

Y

Y

Singapore

Y

Y

South Korea

Y

N

Taiwan

Y

Y

Thailand

Y

Y

This plan is not available for sale in the following APJC countries: Pakistan, Vietnam

Alienware Care / Dell Care Plus / Premium Support

Important: While the Phone and Chat availability shown below is the same across these three plans, they are not the same service and do not provide the same coverage. Each plan includes different features. The table below shows Phone and Chat support availability by country only and do not represent plan features or coverage. For full feature and coverage details, visit:

Americas

All listed countries have 24/7 support by phone. Chat support is available during business hours. Countries: Antigua and Barbuda, Argentina, Aruba, Barbados, Bermuda, Bolivia, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Grenada, Guatemala, Guyana, Honduras, Jamaica, Martinique, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Suriname, The Bahamas, Trinidad and Tobago, United States, United States Virgin Islands, Uruguay, Venezuela

EMEA

All listed countries offer 24/7 phone support. Chat support is not available in every country, and its hours of operation vary.

Country

Phone

Chat³

Algeria

Y⁴

N

Angola

Y⁴

N

Austria

Y

Y

Azerbaijan

Y⁴

N

Bahrain

Y⁴

N

Belgium

Y

N

Botswana

Y⁴

N

Bulgaria

Y⁴

N

Croatia

Y⁴

N

Czech Republic

Y⁴

N

Denmark

Y⁴

N

Egypt

Y⁴

N

Estonia

Y⁴

N

Finland

Y⁴

N

France

Y

Y

Germany

Y

Y

Ghana

Y⁴

N

Greece

Y

N

Hungary

Y⁴

N

Iceland

Y⁴

N

Iraq

Y⁴

N

Israel

Y⁴

N

Italy

Y

Y

Ivory Coast

Y⁴

N

Jordan

Y⁴

N

Kazakhstan

Y⁴

N

Kenya

Y⁴

N

Kuwait

Y⁴

N

Latvia

Y⁴

N

Libya

Y⁴

N

Lithuania

Y⁴

N

Luxembourg

Y

Y

Morocco

Y⁴

N

Mozambique

Y⁴

N

Namibia

Y⁴

N

Netherlands

Y

N

Nigeria

Y⁴

N

Norway

Y⁴

N

Oman

Y⁴

N

Poland

Y⁴

N

Portugal

Y

N

Qatar

Y⁴

N

Republic of Ireland

Y

Y

Romania

Y⁴

N

Saudi Arabia

Y⁴

N

Serbia

Y⁴

N

Slovakia

Y⁴

N

Slovenia

Y⁴

N

South Africa

Y

Y

Spain

Y

Y

Sweden

Y

N

Switzerland

Y

Y

Tanzania

Y⁴

N

Tunisia

Y⁴

N

Turkey

Y⁴

N

Uganda

Y⁴

N

Ukraine

Y⁴

N

United Arab Emirates

Y⁴

N

United Kingdom

Y

Y

APJC

All listed countries offer 24/7 phone support. Chat support is not available in every country, and its hours of operation vary.

Country

Phone

Chat³

Australia

Y

Y

Brunei

Y

N

China

Y

Y

Hong Kong

Y⁴

Y

India

Y

Y

Indonesia

Y

N

Japan

Y

Y

Macau

Y

Y

Malaysia

Y

Y

New Zealand

Y

Y

Pakistan

Y

Y

Philippines

Y

Y

Singapore

Y⁴

Y

South Korea

Y

N

Taiwan

Y

Y

Thailand

Y

Y

Vietnam

Y

Y

Basic Support

Phone support for Basic is available during Business Hours.

Americas

All listed countries have 24/7 support by phone and chat during business hours. Countries: Antigua and Barbuda, Argentina, Aruba, Barbados, Bermuda, Bolivia, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Grenada, Guatemala, Guyana, Honduras, Jamaica, Martinique, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Suriname, The Bahamas, Trinidad and Tobago, United States, United States Virgin Islands, Uruguay, Venezuela

EMEA

All listed countries offer phone support during local business hours. Chat support is not available in every country, and its hours of operation vary.

Country

Phone

Chat³

Algeria

Y

N

Angola

Y

Y

Austria

Y

Y

Azerbaijan

Y

N

Bahrain

Y

N

Belgium

Y

N

Botswana

Y

N

Bulgaria

Y

N

Croatia

Y

N

Czech Republic

Y

Y

Denmark

Y

N

Egypt

Y

N

Estonia

Y

N

Finland

Y

N

France

Y

Y

Germany

Y

Y

Ghana

Y

N

Greece

Y

N

Hungary

Y

N

Iceland

Y

N

Iraq

Y

N

Israel

Y

N

Italy

Y

Y

Ivory Coast

Y

N

Jordan

Y

N

Kazakhstan

Y

N

Kenya

Y

N

Kuwait

Y

N

Latvia

Y

N

Libya

Y

N

Lithuania

Y

N

Luxembourg

Y

Y

Morocco

Y

N

Mozambique

Y

Y

Namibia

Y

N

Netherlands

Y

N

Nigeria

Y

N

Norway

Y

N

Oman

Y

N

Poland

Y

Y

Portugal

Y

Y

Qatar

Y

N

Republic of Ireland

Y

Y

Romania

Y

N

Saudi Arabia

Y

N

Serbia

Y

N

Slovakia

Y

Y

Slovenia

Y

N

South Africa

Y

Y

Spain

Y

N

Sweden

Y

N

Switzerland

Y

Y

Tanzania

Y

N

Tunisia

Y

N

Turkey

Y

Y

Uganda

Y

N

Ukraine

Y

N

United Arab Emirates

Y

N

United Kingdom

Y

Y

APJC

All listed countries offer phone support during local business hours. Chat support is not available in every country, and its hours of operation vary.

Country

Phone

Chat³

Australia

Y

Y

Brunei

Y

N

China

Y

Y

Hong Kong

Y

Y

India

Y

Y

Indonesia

Y

N

Japan

Y

Y

Macau

Y

Y

Malaysia

Y

N

New Zealand

Y

Y

Pakistan

Y

N

Philippines

Y

N

Singapore

Y

N

South Korea

Y

Y

Taiwan

Y

Y

Thailand

Y

N

Vietnam

Y

N

How do I contact Dell Technical Support?

Visit the Dell Technical Support page, then identify your device using the Service Tag or Express Service Code to locate the correct contact information for your region.

Last Updated: May, 2026