| Basic | ProSupport | ProSupport Plus | ProSupport Flex | |
|---|---|---|---|---|
| Self-healing automations via SupportAssist AI technology | ||||
| Library of Dell-authored scripts to automate tasks and remediate issues | Y | Y | ||
| Automated PC optimizations | Y | Y | ||
| Custom catalogs for remote BIOS, driver and firmware updates | Y | Y | ||
| Proactive monitoring via SupportAssist AI technology | ||||
| Customizable dashboard in TechDirect portal | Y | Y | Y | Y |
| Fleetwide view of security, health and application experience scores | Y | Y | Y | Y |
| Proactive and predictive hardware alerts with auto dispatch | Y | Y | Y | |
| System-level performance and utilization metrics | Y | Y | Y | |
| BIOS, driver, firmware and application version tracking for compliance | Y | Y | Y | |
| PC inventory with sites and grouping for asset management | Y | Y | Y | |
| Support essentials | ||||
| Technical support with AI-driven troubleshooting tools | Business hours only | 24x7 | 24x7 | 24x7 |
| In-region ProSupport expert assistance for hardware and software issues | Y | Priority access | Y | |
| Next business day onsite repair1 | Y | Y | Y | |
| International travel support | Y | Y | Y | Y |
| Service Account Manager | 500 system minimum | Y | ||
| Keep Your Hard Drive Service | Y | Optional | ||
| Accidental damage coverage2 | Y | Optional | ||
| Extended Battery Service | Optional | Optional | ||
| Term-based subscription | US and Canada | US and Canada | ||
You can check your current warranty status online on the Dell Support website. Reference Dell knowledge base article How to Find Warranty Status and Information for info on checking your computer warranty.
Browse to Contact Dell Technical Support and identify your device to locate the appropriate contact information for your location.
See service descriptions for more details at Dell.com/servicecontracts.
1Onsite service after remote diagnosis.
2 Accidental damage coverage excludes theft, loss, and damage due to fire, flood, or other acts of nature, or intentional damage. Customer must return damaged unit. Limit of 1 qualified incident per contract year.