Dell Care Plus provides a range of support features aimed at maintaining optimal performance and connectivity for your monitor. Below, you’ll find an overview of the support options included in this plan.
If you purchased a monitor model released before January 2025, Premium Support was offered as the add-on. Learn more about Premium Support services for monitors here.
| Feature Comparison | Basic Support | Dell Care Plus |
|---|---|---|
| Expert Technicians | Y | |
| Setup and Software Support | Y | |
| Hardware Support | Y | |
| Support Availability (Phone and Online) | Varies by country1 | 24x71 |
| Repair Model | Advanced Exchange2 | |
| Repair Commitment | 1-2 Business days after remote diagnosis2 | |
You can check your current warranty status online on the Dell Support website. Reference Dell knowledge base article How to Find Warranty Status and Information for info on checking your computer warranty.
Browse to Contact Dell Technical Support and identify your device to locate the appropriate contact information for your location.
1 In some countries, hours for Basic support may vary. Support after local business hours may be provided in a language other than the local language.
2 Advanced Exchange: Dell will send you a replacement display often within one to two business days, if deemed necessary after phone/online diagnosis. Shipping times may vary by location and for displays 55” and above. Fee charged for failure to return defective unit.
Dell Premium Panel Exchange allows a free panel replacement during the Dell Limited Hardware Warranty period even if only one bright pixel is found. Premium Panel Exchange is not a standard or upsell Support service.
Note: QD–OLED panel technology is limited to a 3-year maximum warranty term, includes burn-in.
Partial subpixel/dot anomalies with size not making up half of a subpixel are not uncommon in the LCD manufacturing process. Partial subpixel/dot anomalies appear as bright dots to the naked eye but are not considered as subpixel defect. Please refer to Dell Pixel Policy for more details.