How to Clear the Windows Print Queue

Have you tried to print documents, but they didn't print? Resolve printer communication problems by clearing the windows print queue.

This video shows you how to clear documents from the Windows print queue. If your printer is not responding, check the print queue for stuck documents. Open the print queue by typing 'printers' on the Windows 8 start screen, clicking 'Settings', then selecting 'View devices and printers'.

Right-click on the printer icon, then select 'See what's printing'. If documents are stuck in the queue, right-click, then select 'Cancel All Documents'. When asked 'Are you sure?', click 'Yes'. If the documents do not clear, you may have to restart the print spooler service, or manually delete the documents from the print spooler folder.

For help restarting the spooler service see knowledge base article 624616. For help manually deleting documents from the spooler folder, see knowledge base article 625479.

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