To disable automatic restart on Windows and check crash reports, adjust settings under "Startup and Recovery" and use the "Event Viewer" to filter and view system errors. Share relevant information with Dell Support if needed.
To disable automatic restart, click on the Windows “Start” button and type “view advanced system settings” into the search bar. Press “Enter” to open the result. Select the “Advanced” tab. Click the “Settings” button under “Startup and Recovery.” Under “System failure,” uncheck the box next to “Automatically restart” and click “OK” to save the changes. Click “OK” again to close the advanced settings window.
To check the Windows crash report, click on the Windows “Start” button and type “event viewer” into the search bar. Press “Enter” to open the app. Expand “Windows Logs” in the left menu and select “System.” On the right menu, click on “Filter Current Log.” In the pop-up window, check the boxes next to “Critical” and “Error,” then click “OK.” You will see a list of crashes or events reported in Windows. Double-click on an event line to expand the details and note any correlation between the data and your experienced incidents. Provide this information to a Dell Support Specialist via one of the options on our support website.
