EMC how to video session, how to submit a smarts IP task request for a device certification. In this video demonstration, we will go over how to submit a task request to get a device certified in the currently supported version of the smarts I software task stands for tracking application for smart certification. This demonstration was created to provide supplemental information for knowledge based article 16111.
This video will teach you how to gather the data necessary for a smarty certification and how to submit that information to EMC you would do these tasks when a device is discovering as a node in the smarts software or when a device's features are not being properly represented on a newer version of the device's software and therefore needs to be recertified before you begin certifying a device for the smarts I software.
Please confirm that the following requirements are met. One, you have current login credentials for support dot EMC dot com. Two, you have registered with the task website. Three, you have administrative access to a host running the smarts sidepiece software. Four that S and MP access is available from the host running the smarts I software to the device that needs to be certified and the device to be certified IP. Address five, that SN MP access is available from the host to a neighboring device that is connected to the device to be certified and the neighboring device's IP address six, that a file transfer mechanism is available on the host running the smart I software. If the host does not have internet access, once all requirements are confirmed, you can begin the process of gathering the data for a task request. You'll be performing the following three tasks.
One gathering walks of the device to be certified and of the neighbor device. A walk of the device being certified virtual router will also be necessary if a virtual router is implemented on the device, two, confirming the files generated for both devices are complete. Three, submitting all the necessary information and data to process the task request. The SN MP device walks task is comprised of four steps. In step one, you will log into the host using administrative or root privileges that meet all of the requirements shown here in step two, youll navigate to the smarts I bin directory where you can run the commands required for the SNP. Walk off the devices. The location of the bin directory is shown here for Windows and Linux installation environments in steps three and four, you will generate the walk files for the device that needs to be certified and the walk files for the neighboring device using the S MS N MP walk command. This slide shows the command syntax for the SN MP W command and some other considerations for using the command. Please take a moment to review this information. Step one, first, we log into a host that meets our requirements.
Step two, we then navigate to the bin directory of the smarts IP installation in our demonstration. This is located in opt in charge IP smarts bin as we are running on Linux step three, we generate the walk for the device being certified. A walk is a set of three files that should completely describe the device. When a walk is run, four files will be created a snap file, a mimic file, a walk file and a time out file. The time up file describes any part of the device description that did not respond in a timely manner and is of no concern in the certification process. The other three files all contain the same information and we only need the snap file for the certification process to generate the walk file. We just use the S MS and MP walk command, run the command SM underscore SN MP walk C the devices community string the version of SN MP to use typically two C space the device to be certified IP address. As an example, we will use the device located at IP address 10.6231 0.3 for our certification.
So the command would be SM underscore SNM PC public S two C space 10.6 0.231 0.3 depending on the size of the device. A walk may take a few minutes. The resulting files will have names that start with the device's IP address and then end in the three extensions of mimic dot snap and walk. If the device to be certified has a virtual router running on it, then this would be the most opportune time to also get a walk of the device's virtual router by running the SM underscore SN MP walk command again but against the IP address of the device to be certified virtual router, this will produce the same type of files as the device walk. But with data specifically for the virtual router, our demonstration example does not have a virtual router. So we will not need to do the virtual router walk step four. After the walk of the first device has completed, we will generate a walk of the neighboring device. A neighboring device is a device that has a connection to the device being certified.
This allows us to find information about how connections on the device are being represented so that they can be properly created in the smarts IB software. The command for getting the walk of the neighboring device is the same as that for the device being certified. We will use the device located at IP address 10.6 0.230 0.253 for the neighboring device. The resulting walk command will be dot slash SM underscore SN MP dash C dash S two C space 10.6 0.230 0.253. In the second task, you will be confirming that the walk files are completed for both devices. The walk files need to be completed in order to successfully certify a device, the steps to confirm the WBA completion are shown here and will be demonstrated in the following demonstration. Please take a few moments to review these steps. In order to confirm that the walk is completed, we will need to review the file that ends in the walk extension.
Open the file that has the name device to be certified IP address dot walk in a text editor such as V for Linux or word pad for windows, scroll to the very bottom of the file. If the text end of mid walk is found as the very last line of the file, then the walk of the device completed correctly. Next, open the file that has the name neighboring devices IP address dot walk in a text editor and scroll to the bottom to check for the text and of mid, if either of the walk files, check does not have the end of midal at the end of it, then step three or four will need to be repeated. With respect to the walk that failed to complete. When repeating step three or four, a modification to the walk command will be needed. The command modification will be to set the parameter to one instead of two C. This will cause the S MS and MP walk command to use an older version of S and MP. In the last task, you will import the walk files from the host with the smarts IP software to a host with access to the internet.
Once the files are open to internet access, you will open the task website and fill out the required information in the device certification forms, upload the files and submit the task request. There are 10 mandatory items that need to be filled out. These items are one the product, two, the customer name, three, the device name for the device IP five, the system oy six, the vendor name seven, the model name eight, the device type nine, the device version and 10 the snap files step one. Once both device walks are confirmed to have completed, we then need to transfer the star dot snap files from the host that has the smarts Ipie software to a host that has access to the internet. Step two. After the snap files are on a host that has internet access, we will need to navigate to the task website, open internet explorer and navigate to https colon slash slash task dot EMC dot com. Use your support dot EMC dot com credentials to log into the website. If the system does not automatically log you in, click on the new request link and fill out the first page of the certification form.
Select the IP check box to certify the device for the smarts IP software. In the first drop down box, select your company name in the second text field. Enter the device's name. The device's name can be found in the Star dot Mimic file for the device being certified at oid 0.1 0.3 0.6 0.1 0.2 0.1 0.1 0.5 in the third text field, enter the IP address for the device to be certified. This can be the same IP address that you used to walk the device in the fourth text field, enter the devices system object identifier known as the Cissoid. This can be found in the Star dot Mimic file for the device being certified at oy 0.1 0.3 0.6 0.1 0.2 0.1 0.1 0.2. In the second drop down box, select the vendor that manufactures the device to be certified in the fourth text field. Enter the model name in the third drop down box, select the device type such as router post switch, etc in the last text box, enter the devices, OS and OS version number.
Finally attach the star dot snap file for the device to be certified in the upload box on the bottom of the page on the bottom of the page. Click next on the second page of the certification form. Select the version of IP that is currently being used and is still supported by EMC the AM features are all the availability monitoring features that are available for the smarts I software. Select the availability features that are desired for monitoring the device. Typically just select all the features in the connectivity information box, enter the devices connections. For example router one interface, a one connected to router two interface A two after supplying the connectivity information attached the snap file for the walk of the neighboring device in the box. For virtual router walks place a walk of the device to be certified virtual router.
If one exists, if one does not exist, then just place the walk of the device to be certified. The PM features are all the aspects of the device that we can monitor for performance, select the components that the device has. Once the PM features have been selected, the form is complete and you can click the next button at the bottom of the screen. The final screen will be a short summary of the certification, click the finish button and the task request will be submitted and a task ticket number will be presented for tracking the case from the task websites, ticket status page.
Once a task request is completed, a field certification for the device may be supplied by EMC via email EMC knowledge base article 12523 provides instructions on how to apply a field certification. Please make note that there is a file size limit of 100 megabytes for the Star dot snap files that are uploaded in the certification request system. This concludes the video on submitting a test request for device certification in the smarty software.
Thank you very much for your time.