Payment and tax

Payment and Tax — Frequently Asked Questions
Why have I been charged taxes?
  • Dell is required by law to collect sales taxes that apply to your order. Sales taxes vary, depending on where your order is being shipped and on the products that you bought.

Did Dell receive my payment?
  • As soon as we have received and processed your payment, we will send you an order confirmation email.
  • After that, your order will move to the next status and will be an order in production (Dell-branded products) or getting ready for packaging (non-Dell branded products).
  • To check if we have processed your payment, please go to the Dell Order Status tool.
  • If your order is listed as “Order Processing,” we haven’t been able to process your payment yet.
  • If there is any problem, we will send you a notification with further instructions. So please check your email regularly (including "Junk" and "Spam" mail folders).

Can I change the method of payment of my order?
  • The only way to change your method of payment is to cancel your order before it ships and then place a new order using the correct method of payment.

Why my order is on hold or taking too long to process my payment?
  • If you receive an Order Held email, it means that we couldn’t obtain authorization to process payment for your order.
  • To protect your security and privacy, your card issuer cannot provide information about why your payment was declined.
  • Please follow the email instructions and contact your card issuer. After the payment issue is resolved, your order will continue to the next step. Please check your email regularly (including "Junk" and "Spam" mail folders) for any communication from Dell.
  • It is not unusual for this to happen, and the most common reasons are listed below:
    1. Card issuers may flag any unexpected activity on your account, such as online orders or high value purchases, regardless of the amount of funds available; they will require your verbal authorization.
    2. Cards have limits on how much money can be charged or accessed in a single day. Regardless of available funds in the account, your card issuer may require you to request a higher purchase limit to complete the transaction.

Do you need further assistance?

Please contact our Dell Customer Support experts.