Automated, proactive, and predictive support
At Dell, we understand you have more important things to do than troubleshoot issues. SupportAssist is the smart technology that keeps your computer running at its best. SupportAssist proactively checks the health of your system’s hardware and software. When an issue is detected, the necessary system state information is sent to Dell for troubleshooting to begin. Dell will contact you to start the resolution conversation, preventing issues from becoming costly problems.
Managing Business Device for IT Managers
Welcome to SupportAssist for PCs
Use SupportAssist on all your personal systems to keep them running at their best. You will receive personalized update recommendations and can request help anytime you need it.
Review the SupportAssist documentation for more details.
Get issues fixed faster with SupportAssist
Proactive and Predictive SupportAssist for Business PCs
IT Managers configure, deploy, and manage SupportAssist within TechDirect for convenient, centralized management. Refer to the Deployment Video, Deployment Guide and our YouTube videos for details.
SupportAssist will also notify you when new Dell drivers, firmware, or BIOS updates are available.
You can download all the updates at once, or select them individually and download them at the moment you prefer.
SupportAssist installs them automatically.
When a critical issue is detected, SupportAssist OS Recovery automatically loads, scans the PC, provides issue details and guides you to create a support request with Dell.
You are then given the option to access your files for back-up on an external storage device or to restore the Operating System to its factory state.
More information is available in the SupportAssist OS Recovery User's Guide
Our comprehensive videos offer step-by-step support and information to resolve your query. Videos are in English. Translated subtitles available for some languages. Check our SupportAssist videos on YouTube. More videos can be found in our Video Library.