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SupportAssist for home PCs

Automated, proactive, and predictive support

SupportAssist¹ is the smart technology, available on your PC that will keep it running like new by removing viruses, detecting issues, optimizing settings and telling you when you need to make updates. Premium Support Plus customers enjoy the full set of SupportAssist features including predictive issue detection and proactive resolution. Review the User Guide for more details.

SupportAssist is installed on most Dell PCs with Windows 10. You can find it by searching “SupportAssist” in your windows start menu.

For customers who want to manage their systems centrally from the cloud, connect to SupportAssist for business PCs through TechDirect for modern PC management.

Locate SupportAssist on your PC

SupportAssist is installed on most Dell PCs with Windows 10. You can find it by searching “SupportAssist” in your Windows start menu.

Get issues fixed faster with SupportAssist
  • SupportAssist for PCs is a smart technology designed to avoid troubleshooting and disruptions using automated, proactive and predictive support. With SupportAssist:
    • Update your drivers and applications for peak PC performance
    • Remove virus and malware infested files before then can harm your system.
    • Scan your PC’s hardware to find issues and deliver proactive and predictive support.
    • Clean files, tune performance, and adjust network settings to optimize speed, storage space and stability.
  • With Premium Support Plus or ProSupport Plus, SupportAssist can even predict an issue before it happens, giving you time to back up your photos and important files. Predictive issue detection includes hard drives, solid state drives, batteries and fans.

    SupportAssist
Keep your PC up to date

SupportAssist automatically scans your PC to detect updates available for your drivers and Dell applications that are installed on your PC. You will be proactively notified when an update is available. To act, open SupportAssist and under the Drivers & Downloads tile select the desired updates and click install.

SupportAssist

Technical guides

Reference our support page for comprehensive user guides, release notes and frequently asked questions.
//www.dell.com/support/home/product-support/product/dell-supportassist-pcs-tablets/docs

Premium Support Plus

Every Dell PC comes with a base warranty, but for the ultimate support, upgrade to Premium Support Plus to get support that covers repairs for accidents, automated features that detect and remove virus and malware, proactive and predictive issues resolution, available 24x7.

SupportAssist helps even when you cannot get to the OS

SupportAssist OS Recovery is factory-installed on supported Dell systems and does not require you to purchase any additional service plans. It provides a recovery environment that consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating system. When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts SupportAssist OS Recovery. The recovery environment enables you to diagnose hardware issues, repair your computer, back up your files, or reset your computer to its factory state. More information is available in the SupportAssist OS Recovery User’s Guide.

Minimum Device Requirements
  • Operating system: Microsoft Windows 10 RS4 and later (only 64-bit) and Microsoft Windows 11
  • Memory: 2 Gigabytes (GB)
  • Hard drive free space: 1 Gigabytes (GB)
  • Web browser: Microsoft Edge or Internet Explorer 10 and later
  • Software: Microsoft .NET Framework 4.7.2 (If you do not have Microsoft .NET Framework 4.7.2, SupportAssist installs the latest Microsoft .NET Framework on your PC.)
  • Connectivity: Internet access required
  • Administrator rights on system installed
  • Network ports: 5700 (to open the SupportAssist user interface) 9012 (to communicate with Dell SupportAssist service) 8883, 8884, 8885 or 8886 (to communicate with Dell support website) 28283 (to pair your Dell PC to any other PC for data migration) 28100-28700 (to migrate your data to your PC from any other PC)
Explore more resources

Video
Our comprehensive videos offer step-by-step support and information to resolve frequently asked questions. Videos are in English. Translated subtitles available for some languages. Check our overview videos and support videos on YouTube. More videos can be found in our Video Library.

¹. SupportAssist is not available on Linux, Windows RT, Android, Ubuntu, select Chrome based products and systems running Windows 7 and lower.