Skip to main content
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.

Mouse Help and Support


A mouse is one of the primary input devices for a computer that allows you to control the cursor or mouse pointer to select text, icons, files, and more. A mouse can be connected to a computer using USB, Bluetooth, or a dedicated wireless USB dongle. If you are experiencing any of the following symptoms, the suggested quick steps might help.​

  • The cursor moves slowly or erratically.
  • The cursor does not move or respond when you click the mouse buttons.
  • The cursor disappears​.

Follow these quick steps to help you to resolve your mouse issue

Try each step and check if your mouse issue is resolved. If the issue is not resolved, proceed to the next step.

Fix 1: Reseat the mouse connectors to the computer

Your USB cable Figure 1 or USB wireless receiver Figure 2 may have come loose. Reseating the connector will ensure good data transfer.

Figure 1: USB Cable Connection
Figure 2: USB Wireless Receiver

Fix 2: Install new batteries when using a Wireless or Bluetooth mouse

During normal use of the mouse, the batteries discharge. This may cause the computer and mouse to lose connection. Replacing the batteries with new ones will reestablish a strong connection.

See Dell Knowledge Base Article Manuals and Documentation for your Dell Product for details on how to replace the batteries in your Wireless or Bluetooth mouse.

Fix 3: Save any data, close any open programs, and restart the computer

Restarting the computer clears out the computer memory and resets the connection between the computer and the mouse.

  1. Save updates to any open documents.
  2. Close any open programs or applications.
  3. Select the Start icon.
  4. Select the Power icon.
  5. Select Restart.

Check to ensure the mouse is working correctly after the computer completely finishes booting.

Fix 4: Optimize your Dell computer using the SupportAssist application

This application ensures your computer has the latest Dell driver updates and checks settings to keep your computer efficient and reliable.

  1. Press and hold the Windows key (Windows Button), and then press the Q key.
  2. Type SupportAssist in the search box.
  3. Select SupportAssist (App) in the list of results in Figure 3
    NOTE: If SupportAssist does not show up in the search results, go to the SupportAssist for PCs and tablets page to download and install SupportAssist. Figure 3: SupportAssist Search Results
  4. Click Start Now to run the tests, Figure 4.  
    NOTE: You can touch or click the down arrow and then run the individual test. Dell recommends running a full computer testFigure 4: SupportAssist Main Screen
  5. SupportAssist runs the tests one by one and provides the results and suggested actions.

Fix 5: Download and install the latest Windows Operating System updates

Having the latest Operating System updates installed on your Windows computer keeps it efficient and reliable.

See Microsoft Knowledge Base Article Get the latest Windows update for information on how to get the latest Windows updates on your computer.

Fix 6: Run the mouse diagnostics

Running the mouse diagnostics ensures that your mouse and the hardware that supports it is working correctly.

To run the diagnostics, browse to the SupportAssist mouse hardware test page (the test starts automatically).

If the test fails, contact Dell Technical Support.

If these quick steps did not resolve your issue, we have more detailed information in the Other Resources section. You can also search for content related to the issue using the search bar at the top of this page.

Video Resources

How to Connect Bluetooth Device to your PC in Windows 11

This video will demonstrate the connecting procedure of a Bluetooth Device to your PC in Windows 11.
How to Run the Bluetooth Troubleshooter

This video shows you how to find and run the bluetooth troubleshooter on your Dell computer.

Other Resources

Mouse Usage and Troubleshooting Guide
Mouse Usage and Troubleshooting Guide
Learn how to connect, use, and resolve issues when your Dell keyboard is not working as it should.
Dell Peripheral Manager Usage and Troubleshooting
Dell Peripheral Manager
The Dell Peripheral Manager allows you to configure the features of your Dell keyboard, mouse, or external webcam.
Dell Peripheral Manager Usage and Troubleshooting
Download and Install The Latest Wireless Bluetooth Driver
Learn how to download and install the Bluetooth driver on a Dell computer that is running on Windows.
Bluetooth Troubleshooting and Usage Guide
Bluetooth Troubleshooting and Usage Guide
Learn how to pair (connect) Dell Bluetooth enabled computers to Dell Bluetooth accessories and troubleshoot Bluetooth issues you may see.