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Dell Universal or USB-C Docking Station Help and Support

A docking station or port replicator provides a way to connect your laptop to several devices like mouse, keyboard, speakers, monitor, Ethernet. Using a docking station that is connected to several devices helps gain the benefits of a desktop computer without sacrificing the portability of a laptop.

Dell Universal or USB-C docks such as D6000S, WD19, UD22, and others use DisplayLink technology. These docking stations work over a USB-A or USB-C (USB 3.0 and above) port. 


Before you dock for the first time

Before you initially connect your laptop to the docking station, the operating system must complete its setup process.

  1. Ensure that the laptop is not connected to the docking station (docked).
  2. Turn on the laptop.

    Press the power button to turn on the laptop

  3. Verify that the operating system has completed the setup process.
  4. Verify that the battery is installed before docking your laptop.

Docking your laptop

CAUTION: Always use the Dell AC adapter that came with the docking station. If you use any other commercially available AC adapter, you may damage the docking station or the laptop.
  1. Go to Dell.com/support/drivers and identify the Dell laptop using the Service Tag.
  2. Update your laptop's BIOS, graphics, and network drivers.
  3. Update the DisplayLink driver.
    NOTE: Go to Dell.com/support/drivers and identify the Dell docking station using the Service Tag or model number. Alternatively, download the DisplayLink driver from the DisplayLink website.
  4. Connect the AC adapter to a power outlet. Then, connect the AC adapter to the docking station.
  5. Connect the USB or USB-C cable to the laptop.
    Connecting the Dell docking station to a laptop

  6. Connect the keyboard, mouse, monitors, and other devices to the docking station, as needed. To learn how many monitors are supported, see the user manual of the docking station.
    Connect the monitor to the Dell docking station

Update firmware of the docking station

NOTE: Information that is provided is for Windows users running the executable tool. For other operating systems or further detailed instructions, see the docking station admin guide available on Dell.com/support/manuals.

NOTE: Firmware updates may not be available for all Dell docking stations. If a firmware update is available, follow the steps that are mentioned below to download and update the firmware of the dock.

  1. Go to Dell.com/support/drivers and identify the docking station using the Service Tag or the model number.
  2. Download the stand-alone dock firmware update utility.
  3. Connect the docking station to the laptop.
  4. Open the downloaded dock firmware update utility in administrative mode (run as administrator).
  5. Wait for all the information to be entered in the various Graphical User Interface (UI) panes.Example of WD19S Dell dock firmware update utility home screen
  6. Click Update.
  7. Wait for all the component firmware update to complete. A progress bar is displayed in the bottom.

Video Resources

How to install your Dell USB-C or Thunderbolt Dock with Dell Command Update

Use Dell Command Update to install your Dell Thunderbolt and USB-C dock (TB15/ TB16/ WD15) in a few simple steps. Closed captions available in many languages.
How to Use WD19, WD19DC or WD19TB Dock

The WD19 dock has three connectivity options: USB-C, dual USB-C, and Thunderbolt 3. Before installing the dock, ensure that your system is up to date and download the latest updates for the dock from Dell Support. Connect the dock's power adapter and run the firmware update. The maximum number of monitors and resolutions supported varies by model, and the rear USB-C multi-function display port and HDMI port share hardware. The rear Thunderbolt port on the WD19TB operates at USB 2.0 speeds when used with non-Thunderbolt devices.
How to Use Dell Drivers and Downloads Website

To download Dell drivers, go to Dell Support Drivers and select your Dell computer or enter the Service Tag. Click "Check for Updates" and then "Show drivers" to review the list. Click "Download And Install" and restart the computer. Dell drivers are only available for tested operating systems. You can also manually download drivers by selecting the operating system, driver category, and clicking "Download". Follow the onscreen instructions to install.

Other Resources

User
Find Docking Station Service Tag
Learn how to find the Service Tag of your Dell docking station.
Diagnostic
Docking Station Diagnostics
Learn how to use SupportAssist to run a hardware test on a Dell docking station.
device-monitor.png
Setup Dual or Multiple Monitors
Learn how to setup dual monitors or multiple monitors.
device-monitor.png
Troubleshoot Multiple Monitor Issues
Learn how to troubleshoot and resolve display issues when using multiple monitors with your Dell computer.