Hey everyone, my name is Lindsay Gustafson and I'm a Product Manager in the services technology space, representing our next gen gateway connectivity solution. The Secure Connect Gateway, which we'll be talking about today. Taking a step back, connectivity plays a very large role in our end-to-end services experience. So why choose our services technology? Today enterprise IT environments are intricate ecosystems, with thousands of systems and competing priorities. With our adaptive automated digital service experience, IT teams are instantly more productive across multiple demands using rich data, and integrated technology for the services and support that keep the invisible running smoothly. Companies can take advantage of our connectivity technology to amplify their teams know how and taking essential actions to speed resolution, prevent outages and proactively plan for the future. According to a Forrester consulting study commissioned by Dell Technologies Services IT leaders agree that using technology and tools from IT service providers enables a better IT service experience. Dell Technologies provides an adaptive, automated digital service experience that lets our customers optimize enterprise systems powering their data center from asset deployment to retirement. The benefits of connectivity, an enabler of adaptive automated digital service experience are encapsulated into key themes. Stay ahead of disruptions with effortless support and unlock richer insights to streamline your work day.
To access these features, connect your devices, which have an active warranty, including our ProSupport Enterprise Suite and ProSupport One for Data Center Services through our connectivity gateway, or direct connect technologies. From our flexible self-service hubs, TechDirect and MyService360 nimbly manage potential risks with automated support, backed by smarter AI, real time analytics and recommended actions. With over 79 plus million systems connected globally and over 325,000 companies connected, we have over 25 plus years of pioneering IT support technology, creating trust through a focus on our services experience and security for our connectivity technologies. Now on to the overview of Secure Connect Gateway 5.0. Our goal has been to simplify our offers for our customers, and with the Secure Connect Gateway, we are now able to do that. We had secure remote services supporting Data Storage, Data Protection and HCI/CI products. We had SupportAssist Enterprise V2 supporting primarily Servers and Networking. And in 2019 we launched SupportAssist Enterprise V4, which was our building block to an integrated solution, but it didn't have an upgrade path. But with the Secure Connect Gateway, we are now providing upgrade paths from all of our existing gateway technologies. Architecturally you can see that Secure Connect Gateway software sits outside our products and allows for multiple connections, but a single connection outbound back to Dell. This simplifies firewall and network configurations for customers and mitigates security risk. Now to talk more about our next gen solution the Secure Connect Gateway and its features. We recently launched the Secure Connect Gateway in late August for new customers, which will be our go forward connectivity gateway software. It's a single solution for our customers' entire Dell EMC portfolio supporting Servers, Networking, Data Storage, and HCI and CI solutions.
It's compatible with all 70 plus products that Secure Remote Services and SupportAssist Enterprise supports. It also provides in place upgrades from existing connectivity platforms, SRS V3, SupportAssist V2 and SupportAssist V4. We'll dig into the upgrade process more in a minute. We have flexibility for small to large scale customer environments, an application version for smaller server customers that may not be in virtual environments and a virtual appliance version for our mid to large customers, as well as it provides improved performance and scalability. Our focus on security has always been our number one feature. We're now providing a new policy manager that comes free with the Secure Connect Gateway for advanced auditing and remote support and remote management control, new upgraded remote support protocol, MQTT, and new secure life cycle development processes. We're also providing a new user interface that's more modern and intuitive. And now to take you through our upgrade process. Our SAE and SRS customers within their on-prem user interface will see a banner which lets them know the upgrade to our next gen product is now available. It will run prechecks to check connectivity, to check memory and other system resources and give you links to more information about the new product.
Things to note, the network requirements do not change. The same products that are compatible on SRS and SAE are still compatible on the Secure Connect Gateway. It's in place so that you don't have to go through a reinstallation or redeployment or readding of any of the products to the gateway. SRS upgrades are actually now available and SAE 2.X and SAE 4.X upgrades will be enabled soon over the next couple of weeks. For customers in a PowerEdge only environment with Open Manages Enterprise running, you can simplify your setup and connect directly to Dell from OME with the OME Services plugin. Please note that there are products, support and feature differences between our virtual appliance version and our application version. Our virtual edition is targeted for our mid to large customers that are operating in virtual environments and is fully featured. Our application version is lightweight and targeted to our smaller Server customers. Policy Manager, which is used for advanced auditing, as well as remote support control is only available on the virtual appliance, as well as remote support and management features. Those remote support and management features are only available on some Data Storage, Data Protection and HCI/CI products. For more information you can see the Secure Connect Gateway documentation on Dell.com/Support. We've talked about our experience previously, everything is encrypted and secure using mutual TLS 1.2 over HTTPS, and we use best in class vendors for security testing, such as SecureWorks. For more information on security, please visit DellTechnologies.com and read our security paper.
We'll now move on to the demo portion of the webinar. First, we'll showcase how to create an access key and PIN for authentication, then we'll jump into the installation and feature set of the virtual appliance, then we'll finish off with the application installation and feature set. So now we're going to go through the enterprise business account registration process. This is the Secure Connect Gateway page on Dell.com/Support, where you can access downloads, documentation, advisories, as well as knowledge-based solutions. Here when initially downloading the software, you will need an access key for installation, and that is based on your Dell enterprise account. To access the download and generate the key, you will need one of these accounts. To create the account, click the Generate Access Key link or sign in, from the bottom bar. It will bring you to this page here. If you don't have a business account, please create one, and you can do that using these fields over here. Please bear in mind that the email should be associated to your company domain, not a Hotmail, Gmail or Yahoo account. If you have your business account ready, you can sign in here with that information. Once you sign in, it will prepopulate site locations that are associated to your account. In terms of the account I've used, I have one site location here. This site location, again, it's just used to associate your software with this site. If this does not match 100%, that's okay, as long as it's close and associated with your company.
If you need to have a new site created because you're not seeing one that matches where you're going to be installing your software, go back to the Dell.com/Support page and use the Contact Us link here. You can also call into Dell for support to help you and assist you with creating a new site. Once you click on the site that you want to create the access key for, it's going to ask you to create a four digit PIN, that is something that you will input. Don't forget that PIN. When I click the Generate Access Key button, it has now sent an access key to the email associated with the account I registered with. This is verifying that you do indeed have access to that email, and that you are doing this on behalf of your company. Again this is emailed to you, so you're going to have to check your email for that, and make sure to check your junk or your trash bin if you are not allowing the Dell.com emails. Now we'll be moving onto the virtual appliance installation and feature demo. Moving on to the demo portion of the webinar, we're now going to demo the Secure Connect Gateway virtual edition VMware deployment. So from here we're going to deploy the OVF template from vSphere. So I'm going to choose local files I downloaded and extracted the system. So I am going to grab my files here, and use those to move forward. At this point in time we're going to select a name and folder. Now again, this is for those of you out there that are using a virtual environment, where you have, you know, this would be very specific to your own business, however you need to name your systems, and or be selecting a compute resource.
So a lot of this is going to be very specific but wanted to take you through the process. So again, this is just a test system I am setting up to demo this today. Again, I'm going to select my name and then the folder where this instance will be. I'll also select my compute resource here. Again very specific to your own VMware environments. And as we're waiting for this it's always a good thing to make sure that you've read through the user guide and understand the minimum requirements that's needed for the system as well as from a network perspective. We are going to review those details, we're going to accept the license agreement, it will not let you move forward, and this is specific to which running underneath the virtual appliance is a SUSE Linux OS. So this is the, the software license, specifically for SUSE. Now again if you don't accept this it will not let you move forward. Okay and again, I'm going to select my storage, and I'm going to change this to a thin provision. Now again, I based on how you set up your virtual machines how your company sets up the virtual machines, you may choose thick provisioning. But in my case I am using thin provisioning. Again you select your networks here, I'm going to leave it as my default and what I have access to again in my VM instance. And then here is where we are going to set up and add our networking properties in here. So again, very specific to your own implementation here.
I'm just setting this up as a test system so this would be very much specific to your own IPs and setup. So you'll have to set up, but you can leave it, you know, set up your own hostname whatever you want to, this is the default here but again you would change that if you want to identify it through a hostname, you would add your DNS servers, you need at least one by default gateway, your IPv4 IP of the system, your netmask. IPv6 is not compatible yet with the Secure Connect Gateway that is on our roadmap, but we do not have that capability today so you're gonna leave that blank. And also leave this one blank. You would set your time zone, hence it will be the time zone of your system, you will add an NTP Server as well, if you have or want to use one. And don't forget what we need to do is set the root password. This will be the root that you use to log in through PuTTY or an SSH session, as well as your console if you need to do any troubleshooting on this system. And it will be used as the first time login for the web admin. So, when you're logging into the user interface for the first time so again it's very important that you don't lose this password, you're using something that is secure. Now if I want to change the administrator username again when I log in to the web user interface, You know, if you want to change that, I'm going to leave it as the default, and then click Next, it's going to ask me just to verify my settings here, I will do so, I'm double check this again, it will have all your network details listed here.
If for some reason you need to change something you can always use YaST during the first boot setup. I am then going to finish this. And as you can see it's now importing, and we'll pick this up in a minute once this is deployed, and we're going to go through the first boot process. At this point in time, the OVF has been deployed, and now the system is booting up for the first time. This is going to take some time, maybe anywhere from five to twenty minutes, all dependent on your virtual environment. You know the system has completed the first boot when you see this last line that says that the secure connect WebUI is accessible now at the IP on 5700. Next, we'll go through the registration process. We're now going to go through the Secure Connect Gateway virtual edition registration. Okay, so let's get started. So after your first boot and again on your console, you've seen that the web UI is now accessible. You're going to put into your browser the IP or your host name on Port 5700. So Port 5700 will have to be open locally in your environment. That doesn't connect outbound, but again it's to allow for the UI to be accessible. Once you do that, you'll see this screen here, where it's going to have you go through a one time registration process. The first piece of information that it wants is your root information.
So again, during our deployment, we set our root password, so we're going to use that information. It then brings you to our Infrastructure Telemetry Notice, and you have to agree to those terms and conditions to accept. Okay, now it wants us to set our admin password. This will be the username and password that you're going to use as you access the system here so again let's set our password up, we recommend that you do not use the same password as your root. So let's set that up. Okay, great. It's going to ask you some additional information. If you are using a proxy to connect outbound, you're going to set that, you're going to say, I'm using a proxy, I'm going to enter that information in here. It will have you test the connection and then click Next. If you're not using a proxy, that's fine. But you can hit the Test Connection button here and what it's doing essentially is pinging our Dell back end for the correct ports that you need to have open, which is Port 443 and Port 8443. And again, make sure you go to our user guide which details out the minimum requirements and the network requirements. There are a couple of URLs that you'll need if you're blocking outbound IPs you'll want to add those to your firewall rules. All right, now we're going to move on since we've successfully verified our network connection. And we're at the point where we're authenticating.
Now again to protect our customers and to protect Dell, we are verifying that all of our customers are valid customers that should be connecting their systems back. What you'll do here is you will, you know you could have done this during the download portion of this, but essentially, you'll come to this page and you'll want to generate an access key. This is for the Secure Connect Gateway virtual edition, that's where want to be, and we're going to use this Generate Access Key button. So, at this portion here, this is the time where you would put in your Dell account email, and again, we've gone through that enterprise business account creation process, but you would put that information and click Sign In. And taking a little bit of a different path. Now, in this screen here, again you would see already prepopulated information So any account, any site location that your company and your account is authorized to see would populate in this screen here. For the purposes of this demo, I'm using a staging test site for Dell. So all you're going to do is once you find that site location, and again site location is here it's telling you where this is located. What we're doing is you're essentially using the site location as to where you're installing this software app that helps our support teams, as they're helping you troubleshoot issues. Alright, and now I'm going to create my own unique PIN. It's a four digit PIN and I'm going to generate an access key. Now, this access key will then be emailed to me, so I'm going to be checking my email now. Alright, I now have my access key, so I'm going to go back to my system. I'm going to take my access key that I've gotten from my email, and I'm going to put in my PIN. And I'm going to click Next. Now this is going to take a couple minutes, what it's doing is taking all of this information from your account, from your access key, verifying that on our back end, making sure you have connectivity, getting you all set and registered, and so again this probably takes just a couple of minutes.
Okay, so once that authenticates it pulls in your information from your account so right now we have some prepopulated information in from my account and I can edit this, so if I'm not going to be the support person, or, you know, you want different information in here, that's totally fine. So I've added all of this, I'm going to then select my time zone. New York in the U.S. and this is, I can set my preferred contact hours as well and my preferred contact method. Again this will be used for the primary support of the Secure Connect Gateway itself, and for some of the supportability of our products. I'm going to click Next. And again, that saved that and registered it on the back end, and then we're all set and we're going to click Finish. Now the first thing you're going to see is that it is going to take you through some first time guidance. Again, if you do not want to go through this you can skip for now and start adding your products. So we'll walk you through some configuration steps so depending on what types of products you're going to be managing through the system, I'm just going to click all of them. Now again, our virtual appliance has the full suite of our Dell EMC portfolio, so it can manage everything from Servers and Networking to Data Protection, Data Storage and Hyperconverged and Converged Infrastructure. So I'm then going to click Next. And if I am going to be managing PowerEdge Servers, what I can do here is I can say I want replacement parts. So I can enable this and then fill out all of this information. Now again, this will aid in the auto dispatching of parts so if you have a ProSupport or ProSupport Plus support contract, and we noticed that a hard drive has failed or is about to fail, but we'll be able to do is auto dispatch those parts to you. Now you can also choose that you want a technician to replace those parts on site. So again, you can, you know if you're going to be managing PowerEdge, we recommend that you have that setup. If not you can skip this can also sign into your TechDirect as well.
Okay, now we're going to enter our SMTP settings. So you're going to put your host name or IP address of your SMTP. You can, you're going to then add the port. If your SMTP server requires authentication, you'll click this button and then add that information in. You can then also add more information for different user groups, whether you want to add a distribution list whether you want to add individual names. So again, anything that we're relaying from an alert perspective back to our to the customers we will use this SMTP server as well as additional emails that you put. You can also add the sender email, so again if you want to make sure that you can identify these alerts easily, You can, you know, set this to whatever you want, and then click Submit. And what this will do is it will save all that information and it will send an email to you just to verify that it has worked properly. Alright, and that concludes the registration portion. And now on to the Secure Connect Gateway virtual edition user interface and features. So the first thing that we're going to do now is we're going to start adding our devices in. So I'm going to add a single device, but you can also for some of our products, create device discovery rules.
This is primarily used for iDRAC and PowerEdge and networking products, and then you can also connect via adapter. So if you have Open Manage Enterprise you can also connect to the open manage enterprise system, which will then ingest those products into the system itself. But again, I'm going to just demo adding a single device. Alright, now I'm going to add an iDRAC. Now again the iDRAC is that tool that runs with PowerEdge, and most of our customers connect their PowerEdge using the iDRAC which is out of band. Next, I'm going to put my IP in, I'm going to call this "esx4-drac" Now again, your name is optional, you can name it whatever your system name is, so this is totally customizable. Since we don't have any credential accounts yet, now again will need to provide the credentials of the system so that we can connect to it, so I will create a new account and I will call this iDRAC. And I will add in my credentials here. And then if I want to add my own certificates, I can do that as well, but as of right now I'm not going to, we'll save that credential. And again, we've named it. Now we'll select that credential here, and we will assign this to a group. So we can create a group here or we can just assign it to default. So again if you've got a large number of systems and again, maybe you've got a large number of PowerEdge devices, you could create groups to help you manage those. For iDRAC I also want to enable monitoring and configure the SNMP traps for the system itself so we'll do all that configuration for you. So I'm going to click Next here and again this is going to take a couple minutes. Now as we're adding devices, you can continue adding them as this one is being added too so it's not blocking you from doing any other activities. So again, this is just you'll see this little spinning wheel up here when there's a job running in the background so again right now it's just validating that you can click the hide button. And again, that'll keep spinning and as soon as that system is done we can refresh this page and we'll see it in this device manage list. Let me go back to the added device section. Now again the virtual appliance I said had a whole bunch of different supported devices, everything from Data Storage to Data Protection to HCI/CI, also virtual machines so you can add your ESXi servers. There's some different software and networking. And a lot of our Storage, Data Protection and HCI/CI products, the configuration happens from the product itself.
So if you're setting up a PowerStore or a Unity, or a VxRail or a PowerScale, you're going to actually do that from the product side itself. We do provide in our support matrix documentation, information on how to do that, but again you would be consulting the product installation guide on how to set that up. From Unity you configure from the Unisphere software, from a PowerScale you do that from the OneFS software or for VxRail you do that within the VxRail manager right, so each of those Storage products, HCI products have different configurations from the UI and installation for that product. All right, let's go back real quick. Now again, you can add a bunch of different devices here, but again check that support matrix for how you add them. Some products again will be added from the web UI, some products will be added from the system itself. Alright, we can now see that this system is now in our managed device list so here's where you would see all of that and I'll show you a little bit more of that later. If I drill into this, we can now see the details for that. We know it has connectivity, we are collecting from the system as well, so when we do those 30 day collections, this is good to go. And we also have monitoring capabilities so again, we've been able to configure SNMP for this system and we are now monitoring for alerts that will, you know, if they are critical will become cases. Alright, I'm going to navigate back to the dashbaord now. Okay, we're back at the dashboard and I'm using a different system that has a little bit more devices being managed by it just to kind of show you what the dashboard looks like when it's all kind of built out.
So right now we have the device overview it's going to tell you which devices are on which kind of state. So right now it's alerting me that I have four devices that may not be in an ideal state, and I've got six that are in a green being managed state, so we've got four unmanaged and six managed, so I can navigate back over to the device management page to rectify that and we'll do that in a minute. Open cases, this would show you any open cases that you have from any of these 10 devices so these 10 devices are being monitored and if there's any case open for those systems that case would be located here and we could view more information on that right now I don't have any open cases for my systems. System performance, this is going to let you know how the actual SCG system is doing in terms of memory, CPU and disk space storage. On the right hand side, we have remote sessions so some of our Data Storage, Data Protection, HCI and CI products have remote support capabilities. So what that means is that our Dell support techs can remotely access the system using our secure connectivity platform and resolve issues remotely, and again that you know is all to make sure that you have a reduced time to resolution, and that we're mitigating any kind of data unavailability or data loss in your environment. So if there were any remote sessions happening on the system, that would be located right here, so this is active remote sessions.
We have a system status status of on, this takes into consideration your connectivity, as well as the critical services, to pretty much let you know your system is functional. We then move on to our network resources. So this is letting us know that we are connected to our core services on the Dell side At any point in time, I can check this connection by hitting this button here and it will go out and perform that network test, it takes about a minute. We have already configured our SMTP server so that is configured, that's here, and then you'll see Policy Manager is not configured. The Policy Manager is a standalone software that comes free with the Secure Connect Gateway that you can set up in tandem with the Secure Connect Gateway and what the purpose of that Policy Manager is to do things like advanced auditing, and it also provides policies and remote support control. So again, depending on the level of security within your company, you may have the need for a Policy Manager. Maybe you have third party auditors that want to see all the transactions of this system which connects outbound back to Dell, to make sure that you're following all those security policies that you need to. If there is a need from a security perspective to limit or deny remote support capabilities from Dell, you can do that as well. So again it has various features that come along with a Secure Connect Gateway to allow for enhanced policy and access control.
Moving down, you'll see service statuses here, it's telling us that our total services are 29, and that we have zero stop services so again this is a healthy system running here. It would let you know if you had stopped services and what those names are so that you could potentially restart the services, if there was a problem. And then site inventory validation, telling you what the connectivity status of your systems are, collection capabilities and heartbeat status. And that's really it for our dashboard here, but it's trying to give you a holistic view of the health of your system, so that you can make sure that it is up and staying connected. Okay, let's move on to the Device Management tab. Now, we can view devices we were just in that section I'll go back here. Now again, this is going to tell us which products are successfully connected and have alerting capabilities and which ones indicate that there's a problem. So we have a mix here, and we would be drilling in to see what exactly the issue is on some of those systems. Now again, for this system here, our connection monitoring is disconnected. Now, from my perspective how to troubleshoot this is I would make sure to go back to the support matrix, a lot of these products have different port requirements and are using different protocols. I would double check what the connection monitoring ports are for the VMAX product that's that's connected here and just validate that I do have connectivity, and you'd be able to check that from the VMAX system itself. Alight, let's go back to our devices. Okay, we can always refresh this page to get the most up to date information. You'll also see I have a PowerEdge system here.
If I dig into that, it's going to tell me that there's different... I can start a collection. I can do some tasks on this, I can edit it, I can clear the system event logs, I can disable monitoring if I need to do that, so there's some different tasks that I can do in here it's very similar to SupportAssist Enterprise 2.X today. So I'm gonna click the back button here, as we talked about that and again, the user guide, the support matrix will talk about as some of these products may have a different connectivity feature set based on the purpose of the product itself, whether it's hardware or software, that support matrix will help you along the way. Again, we can add additional devices from here. We can also create a discovery rule. So again, like I talked about there's specific products that we can scan for, PowerEdge, iDRAC, Networking products, we can scan for and that makes it easier. You can run now, you can run later, or you can run multiple times, you can perform deep discoveries on the products you can also enable monitoring and config. So you'd be entering in a range of IP addresses here, which will then scan and will pick up those systems, use the credentials provided, and then connect those products for you. And the adapter we talked about this previously, but this is where I would enter my Open Manage Enterprise information here so again the Secure Connect Gateway can connect to Open Manage Enterprise.
We would enter that information, we would select our credential profiles for the products, and then we can connect to the adapter and it would pull in those products that Open Manage Enterprise are managing today. Moving across to cases. I talked about that on the dashboard, you would see if you had any open cases. Right now I don't have any open cases for my products, which is a good thing. But if you did, you'd see some tabs here with that information on the case number, you would see how long it's been opened and when it was created, you'd also see what model type, and what the service tag or serial number is for that product as well. You can always refresh this, what it'll do is I'll go check the back end to make sure that there isn't any new cases for those systems but we're actually pulling this information, pretty frequently. And again, you'd also get an email, if we did open up a case for any one of those managed products as well. Moving on to the telemetry collections. Every 30 days on some of our products we're pulling specific types of information from them, and we display it here for you to see, but also we can upload it to Dell as well. I ran a test earlier on some consulting information. Again, you would have this information here, it's a zip file, you can then download it and view it when you want to, but we also would be taking this information and uploading it back to Dell as well. For products that run iDRAC9 running firmware 4.40 plus with customers who have an iDRAC enterprise license, we have the ability through iDRAC to pull weekly collection information, it's more detailed analytics.
Now again, that information is displayed here for you, but also sent back to Dell, so that we can give you a better support experience. And that information would be here. Moving on to the adapters. You can get to the adapters through two different ways. You can get to it from here, but also you can add it from the device management tab. So again, if you were connected to Open Manage Enterprise, that would be listed here. You can connect to it, you can edit it, and you can delete it from here also. But again, you can do that from the device management, you can add a new adapter. Going into the audit section. We're now providing a lot more data to you, to make sure that you understand what's happening on your system. Think of it is like an event viewer for Windows right. So again this is going to tell you everything, all the transactions that are happening from your system. And again, you know, depending on how active your system is how long that this would be audited for.
This information would also be provided within the Policy Manager as well, and you keep this information for long periods of time of up to two years if you want to. You can also export this as well, or filter on different information Going into the alert delivery. This is going to be all the alerts that come back from the system itself or from any of the managed products. So these alerts and events are what will go through our rules engine that's ever evolving on our backend system, and will open up cases for those proactive predictive service impacts that you're having on your systems. Right so again, we use all of this alert data to help inform our back end to do fingerprinting to make sure that we're opening cases for the right types of issues. All of that is listed here, and it tells you if it ended up in the back end or not. If it's successful, that means it was successfully since the Dell back end. Not all alerts create cases, that's the other thing. So a lot of alerts are going to be coming from these systems, but again we're using that to evolve our rules engine, as well as to open up cases. File transfers. So a lot of our products today are CloudIQ enabled, or we're bringing back collection information or log information for supportability, those transactions that happen from the Secure Connect Gateway would be listed in here. So again, ConnectHomes which are alerts. We have CloudIQ telemetry coming back, and we have supportability logs coming from our systems. And again, all of that is tracked either in the alert delivery or the file transfer. Remote sessions.
I talked about this previously, but again if our Dell Tech teams have a reason to be remoting into resolve a problem on a system through the Secure Connect Gateway, we can do that through our secure connectivity platform, and everything is audited. What system we're logging into, what the application tool we're using is, what port we are accessing that system on and user information. So we have Dell user information and duration of time. So again, all of that is again just to provide as much transparency as we can on whose accessing your system and when. And again, only authorized Dell employees can access through this. They go through a very rigorous training process, we have multi-factor authentication, so we were trying to protect you at every avenue Remote actions. That is, there are some products where we can you know remotely resolve issues, and these are all support functions, all vetted out so if we want to take an action on a product, the product also has to be able to receive that action and take an action on that as well. So again, this goes through a very rigorous process, but we can execute remote scripts, you can shut this down through the Policy Manager as well if you don't want this capability. So we do have those policies in place for this. But again, this is also audited, what exactly happened. And in this case, the request had expired so it didn't get actioned in the system. But anyways, just wanted to show you that that's also there. And then logs, just logs in general of the system needed for troubleshooting. You know, sometimes our support teams will contact you if you're having connectivity issues, or a Secure Content Gateway issue itself. And they may request some of these logs to help aid them in their troubleshooting.
I'd like to know quickly go through the settings. So the first thing we'll kind of go through is your preferred contact and shipping details. Again, this is this support contacts that we have that you initially filled out during the registration. And here's the replacement parts shipping, so you can add in that information here or, you know, add, edit, remove. You can also add a secondary contact as well to this section. Again, it's pretty self explanatory. Your SMTP settings are here, if there's a need to update or change the proxy settings that's listed here, and I talked about Policy Manager so if you do decide to set up a Policy Manager, what you will then do is is after that Policy Manager is set up, you will connect this gateway to that Policy Manager, so you can add all of that information here. Moving on to telemetry settings. They're certain data collection parameters that I had talked about previously, you can pick and choose what you want here.
Again, everything that we are taking from the systems and bringing back to Dell is all system state data, and it's used primarily to again evolve our rules analytics engine, provide you better insights and recommendations for your environment, as well as for supportability. So, the more information we know about your systems over time, the better we can assist you, the faster the resolution will be. Email notifications. You can pick and choose which emails you get from the system. You can add alert delivery notifications. And again, this will be all alert delivery notifications, so sometimes there isn't a need to know about every alert that's going out from the system as it wouldn't be actionable. But used again to analyze if there is an issue on your products, but again you can pick and choose which ones that you want to have. API, enabling APIs. We do have some customer facing API, rest APIs that you can utilize, you know, within your third party tools or to create APIs programmatically to manage the system, you would enable this and apply, and as part of our documentation set, we have an API document as well so that you can learn a little bit about which APIs are available for you. and does it make sense for you to run that Alert delivery settings. So again, alerts are critical to keeping your business functional. So we have failover options you can use failover FTPS. We have some advanced settings where you can relay back some alert information as well. So again, these are these are going a little bit more in depth into the system and how its configured so you can go ahead and configure that the way you want to. If you ever want to test, just test the connection from SCG back to Dell, you can do that here, it will test both the primary channel, and the failover channel. Now everything is, it's a mutual TLS authentication tunnel, where everything is encrypted, it's using TLS 1.2. So again, and it's all over HTTPS.
So, that is how we are taking the data and sending it back. Again everything in flight is encrypted, it's using best practice protocols from a security perspective, and we're doing everything we can to secure your environment. Automated tasks. So again for some of the products that have automated tasks, you can schedule certain information, certain collection information, you know, so that it works for you and your business. And then LDAP configuration. We are providing the capability for you to add LDAP for managing the web UI and system. You can choose Localhost only, which uses the admin and admin password. You can use just LDAP, or you can use Localhost and LDAP which makes it easy as you can login with your LDAP information or use the Localhost. And that's it from a settings perspective. Lastly, I kind of just wanted to go through these tabs up here. We have a Help section that brings you to our online help, we have an About section where you can check for updates and know a little bit more about your system, what version of the system is running. We have a serial number too, so if you need to create a case for the Secure Connect Gateway you can go to Dell.com/Support and use this serial number, and you'll be able to open up a service request for this. And, again, just some information about the system itself, goes a little bit more in depth than the dashboard summary. We can check for updates here so if there's a new if there's a new version available. It normally will populate as a banner letting me know that there's a new version available what it contains, but you can also check here as well. In terms of connectivity, we have two tabs here one is test network settings.
This will test all of your network settings. We have the two core enterprise servers that we use that's the most important ones to have connected, and then the Global Access servers. This is really used mostly primarily for remote support capabilities. So, if you don't have any products that have a need for this, there isn't really a need to open up all these additional firewall rules as well, but you can view those products and again that's all part of the support matrix so which products have remote support capabilities and which ones do not. But again, this is to help you and this is also what's verified on the dashboard as well, the connectivity to these core servers. Toggle maintenance mode. So, you can put maintenance mode on or off for certain products, which will stop the alerting capabilities coming back if you're doing any kind of maintenance in your environment, it's again important to do that, if again, you are doing maintenance on specific types of products, and you do not want us to be alerted on the back end or open up cases for that. So that's under connectivity as well.
Then you have your Admin tab of our community. This takes you to the community page on Dell.com, and that's a place where you can ask questions, you know, report issues, stuff like that, and you'll get a pretty quick answer within the community. We have moderators who are answering those questions all the time. You can change your password, again if you want to change the admin password you could do that, as well as you can log out from here. So, that's it. I'll bring it back to the dashboard page and that really concludes the demo of the system. Please always feel free to reach out to Dell through Dell.com/Support if you've got any additional questions, visit our community page, and thank you for being a part of this, the virtual appliance demo. Next, we will be looking at the application version. Now I'm going to take you through the Secure Connect Gateway application edition Windows installation. Hey everyone, today I'm going to take you through the installation process and demo of the Secure Connect Gateway application version. Just to mention that the support matrix includes for the application version iDRAC, PowerEdge, PS series, EqualLogic, PowerVault, SC series and Compellent, NAS, PowerSwitch, and PowerConnect. For a full list of supportive products for the application version, please see the Secure Connect Gateway product support matrix document on Dell.com/Support. So first let's go through the installation process. I've already downloaded the .exe version for the Windows installation of Secure Connect Gateway from Dell.com/Support.
Once you start that .exe, it will come to the installation wizard, which of course will just click through to continue installing. There is a EULA agreement that you will agree to. This is where the path of the Secure Connect Gateway will be installed on your system. And now we are going through the installation process, which will take a few minutes. While this is waiting, I just wanted to mention that in the user guide as well as our other documentation set, we do have a set of minimum requirements for the systems to be set up, as well as supported OSs for the application version. Once the installation is completed, it will redirect you to the user interface here, where you will go through the first time registration process. And now we're going to go through the Secure Connect Gateway application edition registration. So after the installation has finished, you will end up in the user interface either on your localhost or on your IP on 5700, and from here you will put in your user details which is your credentials for the system. And you're going to go through a few registration steps. So the first thing to set up is your proxy. If you are not utilizing a proxy, you're not going to enable this. So again if you're going to enable a proxy, you do that here. You add the information, your host name or IP and the port. And then if your proxy requires an authentication, you will populate that there. After you've done that, you can test the connection.
Now, even if you don't enter in a proxy, you can test the connection regardless. It takes about a minute, but again it's just checking the connection back to Dell, so that we're all set. So we will then move on to the authentication piece. This is where you're going to put your access key and your PIN in, and you would have gotten that during where you downloaded it. So let's go back to Dell.com/Support and go through that process. So we're going to put in the Secure Connect Gateway, and we're deploying and installing the application edition. We're going to go to this page and you will see the Generate Access Key link here. Let's go ahead and click that. It's going to ask me to login with my enterprise business account. If you already have one, you'll be putting in your email, and your password, and again our business accounts are normally through your company domain, so your employer. So for me @Dell.com, but for you it's whatever company that you're associated to you'd put that in here. If you don't have a business account, you can go ahead and create one. And you'll fill out this form here. Now again, when you're putting in your email, do not use your personal email, your Gmail, Yahoo, Hotmail. Use your company domain email, because that's what we use to verify that you indeed work for your company and then, which site locations and assets you are authenticated to view. These accounts are also used for MyService360, creating SRs, so there's different places on Dell.com/Support that will utilize these Enterprise business accounts, so it's really important that you get one. It's all so used for the authentication piece here. So I'm going to sign in. This is going to look a little slightly different than what you would see as the customer. Here what you would see is a prepopulated list of site locations.
So again, like I said before, we're verifying that you work for the company you say you work for, and then in our Dell systems we have records of what assets and site locations you are authorized to see. So that would be prepopulated here like this. You know if you're a larger company, you might have lots of site locations. If you are smaller, you may have a smaller subset. It doesn't have to match, 100% this is just for supportability purposes from a Dell perspective, so that, you know, as we're authenticating you, this is pretty much where you are going to be setting up your software. So again I'm using a test site location from Dell, you're just going to click on your site ID location, and again if you're a larger company and you've got many sites, you'd be able to search through different fields to find that correct site location. So I'm going to create my PIN, it's a four digit PIN I that I know. So I'm going to generate my access key, and my access key will be emailed to my business email. So again, the business account that I've set up with Dell using my company domain, it will then send it to that email to verify that I am still an employee of that company. So now that we have our access key, we can go back to our Secure Connect Gateway.
And we can populate that information in here. That's my access key. This is my PIN. We're going to go click Next. And it's going to go through a registration process so this is again just validating and verifying that information, that your access key and your PIN are correct and setting up that information in the back end, so it takes just about a minute. Once that's done, it will send you into your primary support contact. So, this is again prepopulated based on that information I used with my account during the access key portion. So if I want to change any of this I can, it's all editable. The only thing that's not editable is the company name, so again that's for verification purposes, so we know who you are and who you work for. In this sense, I'm going to leave everything as it is, but again if you are not going to be the primary support contact but you're setting this up, you'd obviously put their information in here. Okay, I'm going to leave that all, I'm going to select my time zone here just information I didn't have. I can also change my preferred contact hours from a supportability perspective, I can change if I want phone or email, and then I can click Next here when I'm done with that. Alright, and everything is all set up. And from a registration perspective, you're all set to start adding devices or going through your settings and editing that, but we'll go through that in a minute. And now we're going to go through the Secure Connect Gateway Application Edition user interface and features. So this is what you'll see on the dashboard when you log in. I've already added a device, but I'll show you how to go through that process in a minute. You can see it's in a good end managed state.
This here, this device overview will also tell you what products you have, and again if there's any action that you need to take on them. On the left hand side you'll see that we have a place for open cases. So, if there are cases open by any of the managed devices, you'd see that here, and that will take you over to the cases tab over here, I'll go through that in a minute. Network resources. This is your connectivity from the Secure Connect Gateway back to Dell. We have two enterprise services that needs to be connected for it to be in a fully connected state, you'll see that that is listed right here. We don't have any that are not connected so that's good. And then at any point you can always hit the Test Connection button to just verify that your system is connected back. You'll see a banner up top that says to complete your SMTP registration information. We have not yet configured that, so you'd also see that here. If you don't have an SMTP server or you haven't configured it yet, that's fine. All of the critical emails that we're sending will still be sent to you, and those primary contacts that we have listed. Scrolling down a little bit further there's more site inventory validation statuses.
Again, you know if you've got a large environment, It's really important to make sure that all your systems are connected, and we're trying to make that as easy as possible. And then on the right hand side, it also tells you this that the services are running, so there's three services for this application edition, and they're all in a good state and none are in a stopped state. Now again, if you had some stopped services, maybe there's some functionality issues and you'd need to restart some of the services to get it fully functional. And that's really it for our dashboard. So let's move across to Device Management. Here you can view your devices and add a singular device. We also have discovery rules and adding an adapter console such as Open Manage Enterprise. Alright, let's start with the view devices. So again, I've already connected one system it's an iDRAC system that's managing this PowerEdge server here with that service tag, and it's in a good status. What I can do is drill into that system a little bit closer, and we'll see even more statistics.
We've got connectivity, we have collection capability, and we collect specific logs for supportability purposes and also for historical records system state data again for yourself or for supportability purposes, so that we can better assist you when you're having issues. and then also the monitoring capability and that's where this system itself is listening on SNMP for the alerts coming from the iDRAC system so that we can bring that back to our rules engine, our analytics rules engine, which will determine whether or not we create a case for this event or not. Now again, that's ever evolving and we're always getting better every day, the more connected systems we have, the better data we have in the back end and the better we can provide you with the best customer experience we possibly can from a supportability perspective. So, again, this is just digging in a little bit deeper there's tasks that you can do in here we can check for cases for the system, configure SNMP if you haven't already, disable monitoring if you need to. Also, view or download collections there's no collections right now, but I'll show you how you can do that on demand in a second. Now we can go back to that section.
And again, like I said, we click here and we can do different things we can validate the inventory which will again reach back out to the product and make sure we have good connectivity to it. And then we can pull any type of collection. Now again this is used for many different purposes from a Dell perspective. We may be deploying products for you, there's system maintenance, consulting and technical support. So again from a serviceability perspective these pieces of telemetry are really vital for us to again make the best recommendation to you or resolve an issue, help resolve an issue. But also you can pull some of these collections and have them as well in the telemetry section. I will go through that in a second, but for this, we'll take a technical support collection. These are all optional, so we'll just put "test" in here. We're going to upload this collections and click Continue. So while that's doing it's thing in the background, we'll continue. Alright, so we'll move over to discovery rules. Now let me view this. And in this section here, you can create discovery rules and again it doesn't matter if you're a small customer, all the way up to a very large customer this can make it extremely easy for you to connect all your devices. Essentially it's a scan of your environment, and it will allow for us to ingest those products into the system instead of you having to do it manually one by one. So again you can create a discovery rule name.
You come down here and you'd add your IP addresses in here. Your IP address ranges, or the individual host names or IPs, however you want to do it. You would create your credential profiles. So again this is important to the types of systems that you're going to be that you're going to be adding here, and then you would add the account credentials, I'm not going to go through this whole process but kind of show you. So you could choose iDRAC. You can if you already have a credential profile or credentials for the system. I previously, you saw that I had set up a product so I'd already have one there. You can select those and add different credentials, at that point, that you would associate to this discovery rule. So as it's reaching out to those systems, it's going to use these credentials to connect to the system, make sure it's appropriately set up and configured, and then you can move along. So again, you do this. Discovery frequency, do you want to run it now? Do you want to run it at a later date? At a later time? Or do you want to run multiple times? Now again, what's great about this feature is that as you add or remove systems from your environment, If you run multiple times, every... let's just say you set it up for every week. You could, you know, you're going to be scanning, making sure things are set up appropriately, Also it will again add systems that are within this IP address range or remove them as you maybe decomp systems.
You can perform a deep discovery which again does the configuration, and provides more details, especially with a solution type systems and enable monitoring and configure the SNMP. So again, we'll do all of this for you as you're setting up these. So again, this can save a lot of time and efficiency, even if you're in a smaller environment. So that's the discovery rule section. And then if we moved into the adapter you can connect to an adapter I'll click that. We support Open Manage Enterprise, and this is the Windows version of the application, so we still support Open Manage Essentials. So you can connect either one of those systems, add the hostname IP, you can create a name that's optional if you'd like, put in your username and password, and the credentialed profiles and then connect to the adapter. So again, that will also kind of do this, you know, close to the same thing as that discovery rule. Where everything that the Open Manage Enterprise system is managing that we support in the Secure Connect Gateway, it will ingest all of those products and set it up for you. So, that will also save time so if you've got Open Manage Enterprise and or Essentials, that's again another reason to connect as an adapter. Alright, let's move over to cases. Now as I said before, from the dashboard, you will see here whether or not you have open cases or not. If you have open cases, they'll actually populate in this space here and show you SR number, service tag or serial number.
It will give you when it was opened and it will give you the status of that case, whether it's open or suspended. There's a couple of tasks that you can take on it, you can request it to be closed. Or you can suspend it. So there are some actionable items here, but again this is to highlight to you whether or not a case is open for some of your managed products. Now again we'll also email you this information too, so if you don't see it in this, you'll also get an email. Moving along to the telemetry. Alright, so we had pulled this telemetry collection on demand that's an on demand telemetry collection. And as you can see, we were able to grab this. You can now download this to your system to look through the collection details, system state data. And you'll also see it was uploaded successfully to the back end. Now, again you can do this on demand, or the system automatically does it every 30 days. So that's important to know that on every 30 days depending on when you have your time set and we'll go through that in the Settings section in a minute. It will pull all of these collections from all your systems. Alright. Moving along, there you can also filter, and then upload. Again, I chose to upload it already, which means that it's now at Dell, and that is again for supportability reasons. So if I've got an issue on a system, sometimes automatically collects it and sends it back to Dell so that our techs can start to analyze the issue and help you resolve it quicker. Sometimes there's a need for the Dell tech support teams to ask you to pull a specific type of collection and upload that back, you can do that here without having to manually do it.
For customers running iDRAC9 on Firmware 4.0 plus, You can do weekly collections of those iDRAC systems where customers had the iDRAC enterprise license. So if you have an iDRAC enterprise license, you can get weekly collections of analytics data and that's just giving you even more insight and even more information into your iDRAC system. We'll also send that back to Dell, for again, to be able to provide you the best level of support we can. Alright, so I've already kind of gone through the adapters, but you can get to it from two ways, under the device management tab, and through the extensions tab, so you'll see that again here. We don't have anything connected to Open Manage Enterprise right now, but again you would see the console version and you would also see the status. If you've got multiple Open Manage Enterprises, you can connect those as well. So, that's also a benefit there. Moving on to the audit. This provides event level detail and all transactional details of the system and what it's doing. So this is just to give you further transparency of all of the connections that are being made, and what is happening on the system itself we want it to be extremely transparent to you, and provide this data. You can export it, you can filter it, and of course you can refresh it. Alert details. So you'll see here that these are the alerts that are going back to Dell, again this is just, again for transparency. So these are files that have been sent back to Dell for analysis. Now again, not all alerts end up as cases or SRs, so it may not be that this is an issue at all, but again we're taking all that great alert and system state data sending it back to Dell. So that, again, we can provide you the best support. File transfer. Again there are analytics files that go back, this was actually the collection data that we sent across.
So here you're getting the alert delivery data going back to Dell, this is showing you some of your collection data that's going back to Dell as well so that's telemetry transfer. And then from a log perspective, again if there's an issue on the system itself You know there's a lot of good detail in here to help you troubleshoot that, as well as when you call support, they may need you to pull some of this information as well. And then let's just go into the settings section real quick just to show you what you can set up. Support contacts. We kind of went through this during the registration process, but here you can edit this at any time, so again as maybe folks move on, You know, or new folks come in, you can add their information here. You can also add a secondary contact if you want For PowerEdge servers, you can sign up for replacement parts shipping auto dispatching. You can enable that here, you would add this information for the servers. You can even say that you want a technician to replace the parts on site and save that information and again that would be facilitated through our Dell support policies. And then you can also sign in to your TechDirect account as well, once you sign up for this. Going into your environment configuration we can set up a mail server here. I'm going to set one up real quick. You can also add additional emails for users, so again you may have a distribution list you may have a, you know, additional people you want to add here, and then...support@dell.com. You can add whatever you want as the sender email so you can quickly identify You know, what these cases are for, what these notifications are for. And so I can apply that when I do that, it will verify those settings.
So again, just make sure that you put in the right information for your system itself. Okay, I want to. Let's continue. Oh and I should have mentioned that I'm going to go back real quick, the proxy settings so again. You may not be using a proxy now, but if you add one you could add this in at a later time. Okay, onto telemetry settings. So we've got data collection settings, so again dependent on the products that you're managing you can pick what you want from some of those products to be collected. There is customer and device data privacy that you can uncheck if you want to not share PII data. We don't recommend unchecking those just, because again for support ability reasons, time to resolution, the system state data really helps us to be able to resolve issues quicker. Email notifications. You can choose your preferred email language. You can then choose what you want to be emailed, so you can opt out of emails, opt into emails, they're all default "on" with the system, but you can change this at any time. From an enable API perspective, you can enable rest APIs. So again, it is a used primarily for customers who use third party tools for scripting and automation, or have their own in house tools, but you can enable the rest APIs which invariably allows you to bypass the UI and integrate with your own tools. Automated tasks. I talked about this previously. But this allows you to change when we collect that system of state data on that 30 day interval.
So you can pick when you want us to do that. And then from an update settings perspective, you can choose to have auto update on. We recommend it comes default on and we recommend leaving it on. Obviously that keeps you as up to date as possible on your system. And then if we go into we have an online help, so you can click into that. If you click on the About section, we have the gateway version here. And the serial number. So again if you need to create a case for this system, or you're having trouble maybe it's a connectivity issue and you need help from Dell support you can use that to create a case. Also, when we have new updates, you will see something like this below, which tells you about what updates are there. You can also check for updates when you're logged into the system itself, but it will let you know when new versions are available.
From a connectivity perspective, you can test your network connection. So again you can do this from the dashboard, but also if you want to see more information, you can see this in this tabular view, and again Port 443 outbound is required to the URLs that are listed here. And you can toggle maintenance mode on or off. So if you're doing work in your environment where you don't want us to create cases while you're doing that work, You can turn this on and it will not send any cases back to the Dell back end while you're doing that maintenance. From an administrative perspective, you can go to our community page, which is again a place you could ask questions, you can search on what other people are asking about in the community, and we have really good response rates from our community moderators. So it's a very useful place to navigate over to. And then also you can log out. Just a reminder that our downloads, our documentation set and everything is on Dell.com/Support by just searching for "Secure Connect Gateway." And that concludes our demo for today. Thank you all for joining.
