Dell SupportAssist Version 1.3 for Servers Windows management server (monitors both Windows & Linux devices)

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Driver Id : FJ8P4

Importance : Recommended

Version : 1.3, A01 Latest version Recommended version Latest and Recommended version

Release Date : 21 Jun 2016

Download Type : Diagnostics Utility

Category : Systems Management

Dell SupportAssist for Servers is an application that enables automated support from Dell by proactively identifying hardware issues In Dell devices. When an issue is detected, SupportAssist automatically opens a support case with Dell Technical Support and sends you an email notification. Data required for troubleshooting the issue is automatically collected and sent securely to Dell Technical support. The collected data helps Dell Technical Support to provide you an enhanced, personalized, and efficient support experience.
SupportAssist capability also includes proactive contact from Dell Technical Support to help you resolve the issue.

Download Files

File Format: Application

File Name: SupportAssist_Server_1.3.exe

File size: 185.59 MB

To ensure the integrity of your download, please verify the checksum value.

MD5: d65b9d6edd1116015daabe376fc94a97

SHA1: 016e361278e8512958ae041c5372c920e8ca86dc

SHA-256: f218b8875886b8cb0fd9a2067a8f53a0e0ff87034ddd49a2ebdc6d480e45b438

Download .EXE

File Format: This file format contains plain text which can be viewed with a standard text editor.

File Name: Readme_SupportAssist_for_Servers_1.3.txt

File size: 31.51 KB

To ensure the integrity of your download, please verify the checksum value.

MD5: de2ccf88c8a262f6ee7d46c505770694

SHA1: 43892428d87e2e301a90d17f8b4c4c976689efa9

SHA-256: 7e7abb26e70007fd0154c496b14421b1e1e47fa2b6fc215c27337f427af45d38

Download .TXT

Fixes & Enhancements

Enhancements:
-Display of support case status and source irrespective of the case creation method for service tags with ProSupport or ProSupport Plus entitlement that are monitored by SupportAssist.
-Ability to quickly view the support cases for a specific device.
-Ability to test the support case creation capability. See testing the case creation capability.
-Ability to request Dell Technical Support to suspend, resume, or close activities related to a support case.
-Ability to transpose the data displayed in the configuration viewer.
-Ability to cancel a manually-initiated collection. See sending the system information manually
-Support for Dell Datacenter scalable solutions.
-Support for collection of the following data
Dell Lifecycle controller log from Dell's 12th and 13th generation of PowerEdge Servers
TTY log from PowerEdge serves that have iDrac firmware version 2.00.00.00 or later installed
-Support for installing SupportAssist on additional Linux operating systems

Important Information

Compatible Systems

7920 XL Rack

Dell DL4300

Dell XC6320 Hyper-converged Appliance

Dell XC720XD Hyper-converged Appliance

Dell XC730XD Hyper-converged Appliance

PowerEdge FM120x4 (for PE FX2/FX2s)

PowerEdge M420

PowerEdge M520

PowerEdge M520 (for PE VRTX)

PowerEdge M620 (for PE VRTX)

PowerEdge M820 (for PE VRTX)

PowerEdge M830

PowerEdge M830 (for PE VRTX)

PowerVault DL2200 CommVault

Installation instructions

To install SupportAssist: Download the SupportAssist installer package

1. Right-click the SupportAssist installer package and select Run as administrator.
NOTE: Microsoft User Access Control (UAC) requires that the installation is performed with elevated privileges that are obtained only through the Run as administrator option. If you are logged on to system as an Administrator, double-click the installer package to install SupportAssist. However, make sure that you acknowledge the Open File - Security Warning dialog box to proceed. The Preparing to Install page is displayed briefly, and then the Welcome to Dell SupportAssist Installer page is displayed.

2. Click Next.The License Agreement page is displayed.
NOTE: Installing and using SupportAssist requires that you allow Dell to save certain Personally Identifiable Information(PII) such as your contact information, device credentials, and so on. SupportAssist installation cannot proceed unless you agree to allow Dell to save your PII.

3. Read about the information that SupportAssist collects from monitored devices, and select I Agree.

4. Read the Dell End User License Agreement, select I Agree, and then click Install. The Installing Dell SupportAssist page is displayed briefly, and then the Installation Completed page is displayed.

5. Click Finish to exit the SupportAssist installer. The SupportAssist Login page opens in a web browser window.
NOTE: If the system is a member of a domain, you must provide the user name in the [Domain\Username] format. For example, MyDomain\MyUsername. You can also use a period [ . ] to indicate the local domain. For example, .\Administrator.

6. Type the Microsoft Windows operating system user name and password, and then click Log In. The Dell SupportAssist Setup Wizard is displayed.

7. Follow the instructions in the Dell SupportAssist Setup Wizard to complete the registration of SupportAssist.