Dell EMC OpenManage Enterprise Services, v1.2.1

AUTO INSTALLED This file was automatically installed as part of a recent update. If you are experiencing any issues, you can manually download and reinstall.
Dell EMC OpenManage Enterprise Services (previously known as OpenManage Enterprise SupportAssist) is a plugin to the Dell EMC OpenManage Enterprise console that enables proactive and predictive monitoring and management support for your devices with ProSupport and ProSupport Plus entitlements. OpenManage Enterprise with Services provides a single, unified solution for your complete device lifecycle management and proactive and predictive support experience. Services improves the data center efficiency by enabling the administrator to seamlessly manage hardware failure incidents, reducing the time spent by Dell EMC Technical Support, and improving the turnaround and downtime in resolving the hardware issues.

The key benefits of Services are:
- Monitors your devices, proactively detects hardware issues, and accelerates resolution by creating Technical Support cases automatically to Dell EMC.
- Enables you to provide your support and dispatch contacts (primary, secondary, and group) to Dell EMC.
- Improves productivity by replacing manual routine operations with automated support.
- Predictive issue detection by using the periodic hardware telemetry collections, which enables you to take preventive measures to avoid data loss in future.
- Expedites dispatch process.

When an issue is detected, Services collects and uploads the system information required for troubleshooting an issue. The collected system information helps Technical Support to provide you an enhanced, personalized, and efficient support experience. Services also provides predictive support and reporting by using the periodic hardware telemetry collections. The periodic collections enable Dell EMC to perform advanced analytics, predict future failures, and inform you about the due time to back up and resolve failures in advance.
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Fixes & Enhancements

Fixes:
N/A

Enhancements:
Apache Log4j is upgraded to version 2.16.0 to address the Log4Shell vulnerabilities (CVE-2021-44228 and CVE-2021-45046).
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Version

1.2.1, A00

Release date

20 Dec 2021

Download Type

Software

Category

Systems Management

Importance

Urgent
Dell Technologies highly recommends applying this important update as soon as possible. The update contains critical bug fixes and changes to improve functionality, reliability, and stability of your Dell system. It may also include security fixes and other feature enhancements.
Available formats View Important Information

File Format: Extracts files directly to local disk
File Name: OpenManage_Enterprise_Services_1.2.1_A00.zip
File Size: 109.72 MB
This is a large file. Depending on your connection speed, it may take some time to download.
Format Description:
This file format consists of an archive of files that may be decompressed to a directory on the hard drive. The installation can then be done from that directory.
To ensure the integrity of your download, please verify the checksum value.
MD5:
c83e35489fbcd8fb84bb90fcfa42a4b9
SHA1:
60b85a8e1346003cbb173afa378b68c45b49edae
SHA-256:
64424fc6748fa92bea30b875201d5df9e7e2a5cbe67f002c9124616aea508f1c

By downloading, you accept the terms of the Dell Software License Agreement.

Additional details

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From 1.2 release onwards, the OpenManage Enterprise SupportAssist is rebranded to OpenManage Enterprise Services.
1. Launch DellEMC OpenManage Enterprise.
2. From the Application Settings menu, select Console and Plugins. The Console and Plugins page is displayed.
3. On the Console and Plugins page, in the Services plugin section, click Install. The Install Plugin window is displayed.
4. From the Available Version(s) list, select the OpenManage Enterprise Services version, and then click Download Plugin. After OpenManage Enterprise Services is downloaded successfully, the status that appears on the top of the Services section changes from Available to Downloaded.
5. To install the OpenManage Enterprise Services, click Install.The Install Plugin window is displayed.
6. On the Install Plugin window, review and ensure that you meet the list of prerequisites that are mentioned in the Prerequisite section, and then click Install Plugin. The install operation validates the prerequisites to install services plugin. If installation prerequisites are not fulfilled, an appropriate error message is displayed.
7. On the Confirmation window, select the I agree that I have captured a snapsot of the Open Manage Enterprise appliance prior to performing a plugin action option, and then click Confirm Install. The status of installation operation is displayed. After the successful installation of Services, the status that appears on the top of the Services section changes from Available to Installed.

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