Dell EMC SupportAssist Enterprise Version 1.0 Windows management server

hi testing

Driver Id : 65W2X

Importance : Recommended

Version : 1.0, A00 Latest version Recommended version Latest and Recommended version

Release Date : 28 Nov 2016

Download Type : Diagnostics Utility

Category : Systems Management

SupportAssist Enterprise is an application that automates technical support for your Dell server, storage, networking, and chassis devices. SupportAssist Enterprise monitors your Dell devices and proactively detects hardware issues that may occur. When a hardware issue is detected, SupportAssist Enterprise automatically opens a support case with Dell Technical Support and sends you an email notification. Data required for troubleshooting the issue is automatically collected by SupportAssist Enterprise and sent securely to Dell Technical Support. The collected data helps Dell Technical Support to provide you an enhanced, personalized, and efficient support experience. SupportAssist Enterprise capability also includes a proactive response from Dell Technical Support to help you resolve the issue.

Download Files

File Format: Application

File Name: SupportAssistEnterprise_1.0.0.49.exe

File size: 209.41 MB

To ensure the integrity of your download, please verify the checksum value.

MD5: 18aee5dfe9e40485ebebe580a26932d6

SHA1: fbbd9c6e1e7a9786e847ebcb13290768913c2192

SHA-256: 48cf396f9dcbc384bae688725a42bfd7bdca72cd2980b1ea46db152ae1aa8cb1

Download .EXE

File Format: This file format contains plain text which can be viewed with a standard text editor.

File Name: SupportAssistEnterprise_1.0_Readme.txt

File size: 38.97 KB

To ensure the integrity of your download, please verify the checksum value.

MD5: 9ff1a0bb2c7a7eca11c286cd0d6c88c7

SHA1: 47f91485df876cf14d5bb571dcead469d811ff68

SHA-256: e0c428b6dca65bd5185403b1ccc965de775ce6df6980080df92f1d76e97aecb6

Download .TXT

Fixes & Enhancements

Initial Release

SupportAssist Enterprise replaces SupportAssist for Servers for proactive and predictive automated support without the use of a management console.

SupportAssist Enterprise offers these new features and capabilities:
1) Monitoring extended from PowerEdge servers to Dell EMC Networking devices and PowerEdge blade enclosures and modular infrastructure platforms without the use of a management console
2) Option to skip registration at time of installation (unregistered mode) offering the ability to use SupportAssist for:
a) Point of need collections during troubleshooting with tech support (DSET replacement)
b) Deployment site readiness and validation
c) Collections from disconnected sites
3) Application mode optimization allows users to easily transition from unregistered mode for a single collection to registered mode for full proactive and predictive automated support
4) Add multiple devices in one step via structured file format (CSV)
5) User interfaceis now available in Brazilian Portuguese in addition to previously available English, French, German, Spanish, Simplified Chinese, Japanese
6) Updating the application separately from Dell EMC alert policy for support case creation and Dell EMC supported product policy file for adding new Dell EMC products

Please visit the following link for additional product documentation:
http://www.dell.com/support/home/us/en/04/product-support/product/supportassist-enterprise-v1.0/manuals

Compatible Systems

Dell DL4300

Dell XC6320 Hyper-converged Appliance

Dell XC720XD Hyper-converged Appliance

Dell XC730XD Hyper-converged Appliance

PowerEdge FM120x4 (for PE FX2/FX2s)

PowerEdge M420

PowerEdge M520

PowerEdge M520 (for PE VRTX)

PowerEdge M620 (for PE VRTX)

PowerEdge M820 (for PE VRTX)

PowerEdge M830

PowerEdge M830 (for PE VRTX)

PowerVault DL2200 CommVault

Installation instructions

To install SupportAssist on a Windows operating system:
1. Right-click the SupportAssist Enterprise installer package, and then click Run as administrator.
The Preparing to Install page is displayed briefly, and then the Welcome to SupportAssist Enterprise Installer page is displayed.
2. Click Next.
The License Agreement page is displayed.
3. Read about the information that SupportAssist Enterprise collects from devices, and select I Agree.
4. Read the Dell End User License Agreement, select I Agree, and then click Install.
The Installing Dell SupportAssist Enterprise page is displayed, and then the Installation Completed page is displayed.
5. Click Finish.
The SupportAssist Enterprise Login page opens in a web browser window.NOTE: If the system is a member of a domain, you must provide the user name in the [Domain\Username] format.
For example, MyDomain\MyUsername. You can also use a period [ . ] to indicate the local domain. For example, .\Administrator.
6. Type the Windows operating system user name and password, and then click Login.
The SupportAssist Enterprise Registration Wizard is displayed.

Dell EMC SupportAssist Enterprise Version 1.0 Windows management server

Download Files

Fixes & Enhancements

Important Information

Compatible Systems

Supported Operating Systems

Installation instructions

Applies to