Dell EMC OpenManage Enterprise Integration for ServiceNow version 1.3.0
AUTO INSTALLEDThis file was automatically installed as part of a recent update. If you are experiencing any issues, you can manually download and reinstall.
This file was automatically installed as part of a recent update. If you are experiencing any issues, you can manually download and reinstall.
Dell EMC OpenManage Integration with ServiceNow enables integration of OpenManage Enterprise and SupportAssist Enterprise applications with ServiceNow. OpenManage Enterprise and SupportAssist Enterprise are one-to-many system management applications that are installed in a data center to manage and monitor Dell EMC devices. With the integration, additional capabilities of ServiceNow such as IT service management, IT operations management, event management, and operations intelligence are provided to the administrators in a data center.
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Fixes & Enhancements
Enhancements/features and Fixes:
- Use of Out-of-Box Configuration Item classes to retrieve server, chassis, chassis network and component-level inventory details.
- Support for fetching the events details without inventory sync (optional) for OpenManage Enterprise Connection Profile.
- Addition of Getting Started page on the console.
- Support for Chassis Network Devices both basic and detailed inventory.
- SSL certificate check for Services Connection profile.
- Support for Services Connection version 5.x
- Health information of a Server is fetched dynamically for devices which receives critical and warning alerts.
- Support for incident creation on basis of filters.
- Support for chassis slot information.
- Ability to support Dashboard Reports for Chassis Network Devices.
- Support for incident creation without event management plugin for Chassis Network Devices.
- Support for event acknowledgement of alerts for Chassis Network Devices.
- Support for device event sync for Chassis Network Devices.
- Support for server naming for new server population based on hostname validity.
- Support for view of servers without Operating System in Dell iDRAC Servers module and servers with respective Operating System under Windows, Linux, Unix and ESX module.
- Custom roles x_310922_omisnow.OMISNOW Operator and x_310922_omisnow.OMISNOW User have been removed.
- Support for uninstallation of application.
- Support for upgrade of Dell EMC OpenManage Integration version from 1.1 to 1.3.0.
- Support for upgrade of Dell EMC OpenManage Integration version from 1.2.1 to 1.3.0.
Dell Technologies recommends applying this update during your next scheduled update cycle. The update contains changes to maintain overall system health. It ensures that the system software remains current and compatible with other system modules (firmware, BIOS, drivers, and software) and may include other new features.